All Systems Operational

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Australia - New South Wales ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Perth Data Centre VDC-PER03(DC3) will be conducting a site mains transfer and generator load test as part of routine scheduled testing and maintenance. The data centre will run on generator power for up to one hour during the change window.

The UPS will continue to maintain the protected power load at all times during the scheduled window.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during these works Data Centre engineers will be onsite monitoring all services.
Posted on May 17, 09:30 AWST
Perth Data Centre VDC-PER09(DC2) will be conducting a site mains transfer and generator load test as part of routine scheduled testing and maintenance. The data centre will run on generator power for up to one hour during the change window.

The UPS will continue to maintain the protected power load at all times during the scheduled window.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during these works Data Centre engineers will be onsite monitoring all services.
Posted on May 17, 09:25 AWST
Sydney Core Router Maintenance (CHG0033671) May 26, 20:30 - May 27, 00:00 AWST
Zettanet engineers are performing network maintenance impacting core devices in Sydney. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in Sydney zone which may be affected include:
- Internet and InterCapital Transit
- Ethernet Services
- MPLS Services

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Posted on May 22, 14:45 AWST
Perth Data Centre VDC-PER08(DC1) will be conducting regular maintenance involving generator transfer tests.

The IT load will be protected by the UPS systems during the transfer process.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during these works, Data Centre engineers will be onsite monitoring all services.
Posted on May 10, 13:25 AWST
MyAccount Release 52 (CHG0033807) Jun 20, 10:00-11:00 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on May 23, 12:34 AWST
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Broadband Backhaul Utilisation - Download ?
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Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018
Completed - The scheduled maintenance has been completed.
May 23, 11:21 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 AWST
Update - We will be undergoing scheduled maintenance during this time.
May 7, 09:57 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Apr 19, 15:56 AWST
May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 17:01 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 AWST
Scheduled - Perth Data Centre VDC-PER08(DC1) will be undergoing routine preventative maintenance involving battery replacement on UPS 3 and UPS 4.

The batteries will be replaced on a UPS at a time.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during these works Data Centre engineers will be onsite monitoring all services.
May 10, 13:00 AWST
May 21, 2018
Resolved - Engineers have identified the root cause and implemented the required fixes.

If any issues continue please contact support on 1300 597 656 or email support@zettagrid.com
May 21, 16:16 AWST
Investigating - We are presently experiencing some issue on vCloud management portal in Sydney zone. Perth and Melbourne Zone are fully operational.

As a result, customers in Sydney won't be able to manage VMs from vCloud portal. All the customer's VMs are unaffected and will remain fully operational.
May 21, 15:49 AWST
Resolved - Fibre cut was repaired and services restored at 02:50 on Sunday 20th May.
May 21, 08:57 AWST
Update - We are continuing to monitor for any further issues.
May 20, 21:11 AWST
Monitoring - A Fibre cut was found with in an upstreams network and repaired around 2:50am AWST
May 20, 06:42 AWST
Update - Upstream provider has identified a cable cut as the cause of the service disruption. Repair team is being deployed with no ETR at this stage. Updates will be provided as they become available.
May 19, 22:02 AWST
Identified - CityEthernet customers with Telstra based Ethernet Access services in Perth will be unable to use their service. Other services remain unaffected. We have raised this with the supplier for investigation. There is no ETR at this stage.
May 19, 13:52 AWST
May 20, 2018
Resolved - All management services have been restored, if you are still experiencing any issue please contact support on 1300 597 656
May 20, 21:09 AWST
Identified - Perth management access is currently unavailable, Engineers have investigated and found root cause to which remediation works are underway. All backup jobs that failed during this interruption will be retried on restoration of services.

All Client VMs are unaffected at this stage.
May 20, 20:23 AWST
May 18, 2018

No incidents reported.

May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 21:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 AWST
Scheduled - Zettagrid engineers are performing maintenance on a compute chassis platform within the Perth availability zone.
Engineers will be onsite throughout the maintenance.

This work has been planned in detail and is expected to have NO impact upon the availability of Zettagrid Services.
However, any maintenance work performed on a compute chassis platform is extremely hazardous.

If you have any questions or require more information about this work please contact support@zettagrid.com referencing change number CHG0033645 shown in the title of this notice or telephone the Operations Centre on 1300 597 656.
May 7, 13:42 AWST
Completed - The scheduled maintenance has been completed.
May 17, 04:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of ADSL services may be disrupted for up to 20 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
May 14, 09:44 AWST
May 15, 2018

No incidents reported.

May 14, 2018
Completed - The scheduled maintenance has been completed.
May 14, 23:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 AWST
Scheduled - Perth Data Centre VDC-PER09(DC2) will be conducting generator maintenance in order to rectify a potential issue with a control component of Generator 2. Maintenance will then be followed by several site transfer tests in order to confirm commissioning and success of the rectification works.

The data centre will run on generator power for up to five hours during the change window. The UPS will continue to maintain the protected power load at all times during the scheduled window.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during these works Data Centre engineers will be onsite monitoring all services.
May 11, 14:55 AWST
Resolved - This incident has been resolved.
May 14, 10:54 AWST
Monitoring - Network connectivity is now stable and engineers are monitoring closely.
May 11, 17:34 AWST
Investigating - Engineers are investigating network issues with services terminating in Perth.

Some services including VoIP may have dropped whilst network re-converged.
May 11, 16:43 AWST
May 13, 2018
Resolved - Customers are urged to patch for the known vulnerabilities. You are also requested to monitor Intel and operating system manufacturers notices for further issues.
May 13, 08:16 AWST
Identified - Summary

In recent days, there has been significant media coverage concerning two published vulnerabilities concerning modern CPU architectures which are being referred to as Spectre and Meltdown.

These vulnerabilities break isolation between applications and operating system kernels (Meltdown) and between applications themselves (Spectre) which is essential in protecting sensitive information from unauthorised exposure.

While these vulnerabilities are the result of CPU design flaws, they must be mitigated through software.

What is Zettagrid doing?

Since becoming aware of the vulnerabilities, Zettagrid has been assessing the risk and exposure of Spectre and Meltdown to our infrastructure and working with vendors to ensure that appropriate mitigations are in place.

Remediation is ongoing and some services will require some scheduled maintenance to apply applicable patching and customers will be notified trough the Zettagrid Status Page.

What do customers need to do?

It’s important to understand that while patching is necessary at an infrastructure level, customers must patch their operating systems and in some cases, applications to ensure adequate protection.

Patches have, or soon will be released by major software vendors to help mitigate the vulnerability.

More Information

Up to date information on Spectre and Meltdown including links to statements and mitigation resources from major vendors is available from https://meltdownattack.com/.

Zettagrid continues to work with hardware and software vendors to help ensure mitigation and will post further updates as they become available.
Jan 8, 09:04 AWST
May 12, 2018

No incidents reported.

May 11, 2018
Resolved - This incident has been resolved.
May 11, 12:16 AWST
Monitoring - Reachability to international destinations are now stable. Engineers are continuing to monitor the state of our international transit.

If you are still experiencing issues, please email support@zettagrid.com or contact our Operations Centre on 1300 597 656
May 9, 16:31 AWST
Investigating - Engineers have identified reachability issues to some international destinations on one of our upstream providers. Updates will be provided as we track the issues and receive updates from our provider. All domestic traffic is unaffected at this time.
May 9, 10:17 AWST
May 10, 2018

No incidents reported.