All Systems Operational

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet, Simtex and Apiix services. Please call 1300 139 550 if you have any questions.

Virtual Data Centre (VDC) ? Operational
Virtual Server (VPS) ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband (ADSL/NBN/3G/4G) ? Operational
Internet Transit ? Operational
InterCapital Transit/MPLS ? Operational
Hosted Websites (www) ? Operational
ImageArchive ? Operational
Voice (VoIP) Services ? Operational
My Account Portal ? Operational
Veeam Backup and Replication ? Operational
VAST Storage ? Operational
SecondSite ? Operational
Hosted Email ? Operational
Apiix ? Operational
DNS ? Operational
Data Centres ? Operational
Operations Technical Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zettagrid MyAccount portal will be unavailable for 10-30 minutes during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Mar 27, 16:57 AWST
MyAccount Release 47 (CHG0031787) Apr 19, 10:00-10:30 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Mar 22, 11:05 AWST
Past Incidents
Mar 28, 2017

No incidents reported today.

Mar 27, 2017
Resolved - This incident has been resolved.
Mar 27, 07:06 AWST
Investigating - We are experiencing difficulties with inbound calls to the operations centre. Engineers are investigating.
Mar 27, 06:42 AWST
Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 15:30 AWST
Scheduled - Engineers are performing essential security updates and maintenance on ZettaNet Shared Hosting platform.
During the scheduled maintenance window customers will experience a multiple outages of no more than 5 minutes.
All services will automatically be fully restored to normal operations upon conclusion of the maintenance window
Mar 20, 09:58 AWST
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:30 AWST
Scheduled - Engineers are upgrading core network infrastructure for Zettagrid.
Network traffic for virtual machines, backup and replication services will be interrupted multiple times for no more than 30 seconds each event.
The network interruptions occur as the network traffic switches between primary and secondary paths, both internally (between virtual machines) and externally (to the internet)
All virtual machines and services will remain fully operational and automatically restore to normal operations upon completion of the works.

The services impacted include:
- VPS and Virtual Data Centres
- Management access to VPSs and VDCs
- Veeam Backup
- Veeam Replication
- Secondsite Replication.

If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0031706
Mar 2, 16:00 AWST
Mar 22, 2017
Completed - The scheduled maintenance has been completed.
Mar 22, 10:56 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Feb 22, 10:54 AWST
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017
Resolved - The webmail error has now been resolved.
Mar 19, 13:50 AWST
Identified - The webmail site is displaying "License Expired" and preventing logins. This error has been escalated with the software provider.
Mar 19, 13:11 AWST
Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:00 AWST
Scheduled - Engineers are performing upgrades to the Veeam Cloud Connect & Replication services in All Availability Zones. As a result, all backup & replication jobs will be paused and unavailable for no more than 1 hour during the maintenance window.

The service impact is as follows:
- Veeam Cloud Connect Backups
- Veeam Cloud Connect Replication
- Provisioning of new Veeam Cloud connect & Replication instances - expect delays

Please be advised on completion of these updates, clients should update to v9.5 U1 as soon as possible.

If you discover any issues upon conclusion of this work or have any questions, please log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0031734.
Mar 13, 14:17 AWST
Mar 14, 2017

No incidents reported.