Status Dashboard
Monitoring - Vendor has confirmed a hardware fault with the affected line card. Line card has been taken offline until replacement unit arrives.
Sep 22, 21:18 AWST
Identified - An issue with a core router at our Perth DC2 site has caused intermittent forwarding issue, resulting in small periods of no traffic flowing to and from this data centre. The issue has been identified as a line card fault in this device. The line card has been taken offline while Zettanet engineers and the hardware vendor continue to trace down the cause and apply a resolution.

Service affected are.
- DC2 colo
- Zettanet web hosting
- Zettanet hosted email
Sep 22, 16:54 AWST

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex services. Please call 1300 139 550 if you have any questions.

Virtual Data Centre (VDC) ? Operational
Ethernet (Fibre/Midband) ? Operational
Virtual Server (VPS) ? Operational
Broadband (ADSL/NBN//Wireless) ? Operational
My Account Portal ? Operational
InterCapital Transit ? Operational
ImageArchive ? Operational
Internet Transit ? Operational
Cloud Connect for Veeam ? Operational
Voice (VoIP) Services ? Operational
VAST Storage ? Operational
Hosted Websites (www) ? Operational
SecondSite ? Operational
Hosted Email ? Operational
DNS ? Operational
Data Centres ? Operational
Operations Technical Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Perth - DC3 Router Maintenance (CHG0030998) Oct 5, 22:30 - Oct 6, 00:00 AWST
ZettaNet engineers are performing network maintenance impacting DC3 devices in Western Australia. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in Perth DC3 zone which may be affected include:
- Internet and InterCapital Transit
- Customer Colo
- Inter Perth Zones Zettagrid VM connectivity.
Posted on Sep 21, 08:28 AWST
Sydney Core Router Maintenance (CHG0030999) Oct 12, 21:00 - Oct 13, 00:00 AWST
ZettaNet engineers are performing network maintenance impacting core devices in New South Wales. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in all Perth zones which may be affected include:
- Internet and InterCapital Transit
- Simtex VoIP services
- Ethernet Services
- MPLS Services
- ADSL and NBN Services
- All Customer Colo

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Posted on Sep 21, 08:35 AWST
MyAccount Release 41 (CHG0031141) Oct 19, 10:00-11:00 AWST
ZettaGrid MyAccount will be unavailable for up to 15 minutes during the change window. Provisioning will be delayed until the completion of the change. ZettaGrid platform services (VPS, VDC etc) will be unaffected.
Posted on Sep 28, 11:07 AWST
Sydney Core Router Maintenance (CHG0031000) Oct 19, 21:00 - Oct 20, 00:00 AWST
ZettaNet engineers are performing network maintenance impacting core devices in New South Wales. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in all Perth zones which may be affected include:
- Internet and InterCapital Transit
- Simtex VoIP services
- Ethernet Services
- MPLS Services
- ADSL and NBN Services
- All Customer Colo

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Posted on Sep 21, 08:37 AWST
Melbourne Core Router Maintenance (CHG0031001) Oct 26, 21:00 - Oct 27, 00:00 AWST
ZettaNet engineers are performing network maintenance impacting core devices in Victoria. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in all Perth zones which may be affected include:
- Internet and InterCapital Transit
- Ethernet Services
- MPLS Services
- ADSL and NBN Services
- All Customer Colo

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Posted on Sep 21, 08:39 AWST
Past Incidents
Oct 1, 2016

No incidents reported today.

Sep 30, 2016

No incidents reported.

Sep 29, 2016
Resolved - This incident has been resolved.
Sep 29, 06:30 AWST
Investigating - Inbound calls to our operations centre are currently ringing busy or disconnected.
If the matter is urgent - please e-mail one of our support contact addresses.
Sep 29, 06:24 AWST
Completed - The scheduled maintenance has been completed.
Sep 29, 00:01 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:30 AWST
Scheduled - ZettaNet engineers are performing network maintenance impacting core devices in Western Australia. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in all Perth zones which may be affected include:
- Internet and InterCapital Transit
- Simtex VoIP services
- Ethernet Services
- MPLS Services
- ADSL and NBN Services
- All customer Hosted Websites
- All Customer Email
- All Customer Colo
- Zettagrid MyAccount and MyCloud Access

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Sep 21, 08:23 AWST
Sep 28, 2016
Completed - The scheduled maintenance has been completed.
Sep 28, 11:01 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 10:01 AWST
Scheduled - ZettaGrid MyAccount will be unavailable for up to 30 minutes during the change window. Provisioning will be delayed until the completion of the change. ZettaGrid platform services (VPS, VDC etc) will be unaffected.
Aug 24, 10:15 AWST
Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016
Between 3:08am and 4:20am some traffic from Perth Zones to Sydney Zones had intermittent forwarding issues. The issue was traced back to a faulty port on a core routers line card. This port has been taken offline and the issue escalated to the vendor for further analysis. If you are still experiencing issues with MPLS services between Perth and Sydney please contact our Operations Centre on 1300 139 550
Sep 22, 04:31 AWST
Sep 21, 2016
Resolved - Console access has now been restored to all Virtual machines. If any issue persist please contact support on 1300 597 656
Sep 21, 22:17 AWST
Investigating - We are currently experiencing issues with console access to virtual machines in Melbourne Zone via Zettagrid MyAccount portal and via vCloud.
Engineers are are investigating and will update accordingly.

All services remain up and this is related to console access only.
Sep 21, 16:47 AWST
Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.