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All Systems Operational

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This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex services. Please call 1300 139 550 if you have any questions.

Virtual Data Centre (VDC) ? Operational
Ethernet (Fibre/Midband) ? Operational
Virtual Server (VPS) ? Operational
Broadband (ADSL/NBN//Wireless) ? Operational
My Account Portal ? Operational
InterCapital Transit ? Operational
ImageArchive ? Operational
Internet Transit ? Operational
Cloud Connect for Veeam ? Operational
Voice (VoIP) Services ? Operational
VAST Storage ? Operational
Hosted Websites (www) ? Operational
SecondSite ? Operational
Hosted Email ? Operational
DNS ? Operational
Data Centres ? Operational
Operations Technical Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineers are performing upgrades to the Sydney Availability Zone. As a result, Management Access will be unavailable for no more than 7 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- Second Site replication will be paused during the window and will continue once completed

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.

If you discover any issues upon conclusion of this work or have any questions, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0031639.
Posted on Feb 16, 13:58 AWST
MyAccount Release 45 (CHG0031577) Feb 22, 10:00-11:00 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Jan 25, 10:34 AWST
NBN Maintenance (CHG0031619) Feb 22, 22:00 - Feb 23, 01:00 AWST
Due to a planned upgrade by our upstream, some NBN Services may be disrupted for up to 20 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Posted on Feb 9, 13:57 AWST
Past Incidents
Feb 20, 2017

No incidents reported today.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 20:00 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of Broadband ADSL and NBN Services may be disrupted for up to 480 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Feb 9, 12:51 AWST
Feb 15, 2017
Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 AWST
Scheduled - Due to a planned upgrade by our upstream, small number of Broadband ADSL and NBN Services may be disrupted for up to 480 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Feb 9, 12:33 AWST
Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017
Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 02:00 AWST
Scheduled - Due to a planned upgrade by our upstream, small number of Broadband ADSL and NBN Services may be disrupted for up to 15 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Jan 30, 11:15 AWST
Feb 8, 2017
Completed - The scheduled maintenance has been completed.
Feb 8, 03:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 AWST
Scheduled - Due to an urgent fault on our upstream's equipment, a small number of Broadband ADSL and NBN Services may be disrupted for up to 30 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Feb 7, 14:17 AWST
Completed - The scheduled maintenance has been completed.
Feb 8, 03:00 AWST
Update - The maintenance window has been extended until 3am AWST (6am AEDT) as some stages of the change are taking longer than expected.
Feb 7, 22:25 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 16:00 AWST
Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Sydney Availability Zone. As a result, Management Access will be unavailable for no more than 7 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- Second Site replication will be paused during the window and will continue once completed

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.

If you discover any issues upon conclusion of this work or have any questions, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0031582.
Feb 1, 12:45 AWST
Feb 6, 2017

No incidents reported.