All Systems Operational

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Conexim Atlassian Hosting   ? Operational
Australia - New South Wales ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Internet Transit   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
SecondSite   Operational
Indonesia - Cibitung Operational
Virtual Data Centre (VDC)   Operational
Veeam Backup and Replication   Operational
Virtual Server (VPS)   Operational
ImageArchive   Operational
SecondSite   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Internet Transit Utilisation - Download ?
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Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Peering Transit Utilisation - Download ?
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Past Incidents
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 21:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 AWST
Scheduled - Engineers are performing security maintenance on the website hosting platform.

At some stage during the scheduled window your ZettaNet hosted website will be unavailable for no more than 5 minutes, as servers and services are restarted.

Upon conclusion of this maintenance, services will automatically restore to normal operational status.

If your services do not fully restore or you have questions about this works, contact the Operations Centre on 1300 139 550 or support@zetta.net.au quoting change number CHG0034513.
Nov 13, 14:53 AWST
Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - This issue has now been resolved and service have been restored. If you continue to experience any issues in authenticating please power cycle your modem and contact our Operations centre on 1300 139 550
Nov 12, 13:55 AWST
Update - Engineers are still currently working on a fix for this issue
Nov 12, 11:57 AWST
Identified - Some NBN and ADSL customers may be experiencing authentication issues. Our upstream provider is aware of the issues and engineers are currently working on a fix for the issue. Further updates will be provided as they become available.
Nov 12, 10:46 AWST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 22:00 AWST
Scheduled - Zettanet engineers are performing network maintenance impacting NBN and some ADSL services in Perth. During the scheduled maintenance window customers may experience multiple outages of 5 to 10 minutes each.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 1, 15:38 AWST
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:01 AWST
Scheduled - Engineers are performing emergency network infrastructure maintenance for Zettagrid.
Network traffic for to sites account.zettagrid.com mycloud.per.zettagrid.com, hosting, email, veeam backup and replication services will be interrupted multiple times for no more than 5 minutes each event and will automatically restore to normal operations upon completion of the works.

All virtual machines and services will remain fully operational.

The services impacted include:
- Management access to VPSs and VDCs (VM's not affected)
- Veeam Backup
- Veeam Replication
- Email
- Hosting

If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0034700
Nov 7, 14:27 AWST
Resolved - This incident has been resolved.
Nov 7, 13:39 AWST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 08:38 AWST
Identified - The issue has been identified and a fix implemented, network access has been restored.
Nov 7, 08:10 AWST
Investigating - Engineers have been alerted to an issue affecting our Jakarta zone, At this stage we are investigating.
Nov 7, 07:02 AWST
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - This incident has been resolved.
Nov 2, 16:03 AWST
Monitoring - Services have been restored and are stable.
If your virtual machines are in an inconsistent state please reboot, if you continue to experience difficulties contact the Operations Centre on 1300 597 656 or email to support@zettagrid.com

The team is continuing to work with our hardware vendor to conclusively establish root cause of the incident and monitoring the platform.
Oct 31, 16:47 AWST
Update - Work is continuing to restore stability to MyAccount management access and continued availability of affected virtual machines in Perth.

Once you can access MyAccount and vCloud management, reboot any virtual machines in an inconsistent state, if you continue to then have difficulties email the Operations Centre at support@zettagrid.com or via live chat at www.zettagrid.com.

The team is continuing to work with our hardware vendor to identify root cause.
A further updated with be posted at 16:00hrs AWST, or sooner should more information become available.
Oct 31, 14:44 AWST
Update - Work is continuing to restore stability to MyAccount management access and continued availability of affected virtual machines in Perth.

Once you can access MyAccount and vCloud management, reboot any virtual machines in an inconsistent state, if you continue to then have difficulties please email the Operations Centre at support@zettagrid.com for assistance.

The team is continuing to work with our hardware vendor to identify root cause of this ongoing instability.
A further updated with be posted at 14:00hrs AWST, or sooner should more information become available.
Oct 31, 12:07 AWST
Update - Service has been restored to affected Perth virtual machines, investigations are continuing to ensure stability.
Work is still underway to restore management access and replications services for SecondSite in and out of Perth.
Oct 31, 10:03 AWST
Identified - A number of VMs in the Perth zone on several host were disconnected from storage this morning for a brief period. MyAccount was also affected by this issue and cannot be used to reboot your VMs at this time. If your VMs are in an inconsistent state. Please email or call our Operations Centre to get your VM rebooted by our team. The team is working to identify the root cause with our hardware vendor.
Oct 31, 06:00 AWST
Resolved - All services are operationional
Nov 2, 12:52 AWST
Monitoring - Email and web hosting services have been restored and the delivery of emails has commenced - Please allow up to 5 hours for queued emails to be delivered.
Nov 1, 08:03 AWST
Update - We are still working on restoring Email services.
This is taking longer than initially estimated, customers should expect to be without Email services until 8am AWST tomorrow (Thursday, 1st November 2018).

Inbound Emails are being queued and delivery will be attempted once the service is fully restored.

Website hosting services have been restored, are stabling and operating as expected.
Oct 31, 16:57 AWST
Update - We are continuing to work on a fix for this issue.
Oct 31, 16:48 AWST
Update - We are currently working on restoring email services as soon as possible. At this stage, the ETA for the restoration of service is 10 PM AWST. Next update will be at 5 PM AWST
Oct 31, 15:02 AWST
Update - We are currently working on restoring email services as soon as possible. At this stage, the ETA for the restoration of service is 8 PM AWST. Next update will be at 3 PM AWST
Oct 31, 13:02 AWST
Update - The issue affecting email services has been identified and we are currently working on restoring email services as soon as possible. At this stage, there is no ETA for the restoration of service.
As a result, we are currently experiencing larger than normal call volumes - you can chat with us via live chat here: https://lc.chat/now/8621419/

Another update will be provided at 12:30 AWST.
Oct 31, 11:25 AWST
Update - We are continuing to work on a fix for this issue.
Oct 31, 09:29 AWST
Update - Websites have been restored but email services are still experiencing delays in sending and receiving emails. MyAccount is also still experiencing issues.
Oct 31, 07:25 AWST
Identified - We have identified several web server / Email server related issues and are investigating. This issue will prevent access to some websites and email services.
Oct 31, 06:26 AWST
Oct 31, 2018
Resolved - Simtex voicemail is now back in operation.
Apologies for any inconvenience.
Oct 31, 15:16 AWST
Identified - Voicemail services are currently experiencing a temporary outage.
Message deposit and retrieval will be affected.
Next update - 12:30PM
Oct 31, 11:39 AWST
Resolved - If you are today still experiencing ongoing difficulties with vms in Perth please refer to this incident http://status.zettagrid.com/incidents/x9t4l95lpx47
Oct 31, 10:45 AWST
Monitoring - A number of VMs in the Perth zone were disconnected from storage this morning for a brief period. If you are experiencing issues please reboot your VM via the MyAccount portal. This should clear any errors. After a reboot, if you continue to experience issues please contact us.
Oct 30, 00:18 AWST