Status Dashboard
All Systems Operational

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex services. Please call 1300 139 550 if you have any questions.

Virtual Data Centre (VDC) ? Operational
Ethernet (Fibre/Midband) ? Operational
Virtual Server (VPS) ? Operational
Broadband (ADSL/NBN//Wireless) ? Operational
My Account Portal ? Operational
InterCapital Transit ? Operational
ImageArchive ? Operational
Internet Transit ? Operational
Cloud Connect for Veeam ? Operational
Voice (VoIP) Services ? Operational
VAST Storage ? Operational
Hosted Websites (www) ? Operational
SecondSite ? Operational
Hosted Email ? Operational
DNS ? Operational
Data Centres ? Operational
Operations Technical Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineers are performing upgrades to the Melbourne Availability Zone. As a result, Management Access will be unavailable for no more than 4 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.

If you discover any issues upon conclusion of this work or have any questions, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0031431.
Posted on Dec 5, 18:56 AWST
MyAccount Release 43 (CHG0031362) Dec 14, 10:00-11:00 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Nov 16, 10:40 AWST
Past Incidents
Dec 7, 2016

No incidents reported today.

Dec 6, 2016

No incidents reported.

Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:00 AWST
Scheduled - Due to a planned upgrade by our upstream, small number of Broadband ADSL and NBN Services may be disrupted for up to 60 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 16, 15:42 AWST
Nov 30, 2016
Completed - The scheduled maintenance has been completed.
Nov 30, 16:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:00 AWST
Scheduled - Zettagrid and Veeam engineers has identified the solution for the issue affecting Veeam v9.5 upgrade for Perth and Melbourne Zones.
The upgrades will be performed in Perth and Melbourne during the scheduled maintenance window.
The affected services will be unavailable for up to 90 minutes as each zone is upgraded.
All backup and replication jobs will be paused and will resume once the maintenance is complete.

Customer are requested to verify the status of all backup and replication jobs once maintenance has been completed.
If you discover any issues post upgrade, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656.
In your request include details of the zone and service that your issue relates to.

The affected services are as follows:
- Veeam Backup
- Veeam Cloud Connect
- Veeam Replication

For your reference the change record number for this work are as follows:
Perth - CHG0031384
Melbourne - CHG0031386

Following the Zettagrid upgrades to Veeam v9.5, customers may perform v9.5 upgrades to their own Veeam clients.
Nov 30, 09:54 AWST
Nov 29, 2016
Completed - Sydney zone only has been upgrade successfully to Veeam 9.5
Perth and Melbourne zones have NOT been upgraded.

Zettagrid engineers identified an issue during the upgrade of the Perth zone. In discussion with Veeam engineers it was agreed to postpone Perth and Melbourne zone upgrades while they investigate the root cause.

The revised schedule for Perth and Melbourne will be posted on the status page in the next few days.
Nov 29, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 AWST
Scheduled - Zettagrid engineers are performing upgrades to Veeam v9.5. The upgrades will be performed in all zones during the scheduled maintenance window.
The affected services will be unavailable for up to 90 minutes as each zone is upgraded.
All backup and replication jobs will be paused and will resume once the maintenance is complete.

Customer are requested to verify the status of all backup and replication jobs once maintenance has been completed.
If you discover any issues post upgrade, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656.
In your request include details of the zone and service that your issue relates to.

The affected services are as follows:
- Veeam Backup
- Veeam Cloud Connect
- Veeam Replication

For your reference the change record number for this work are as follows:
Perth - CHG0031384
Sydney - CHG0031385
Melbourne - CHG0031386

Following the Zettagrid upgrades to Veeam v9.5, customers may perform v9.5 upgrades to their own Veeam clients.
Nov 22, 10:28 AWST
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 AWST
Scheduled - Due to a planned upgrade by our upstream, small number of Broadband ADSL and NBN Services may be disrupted for up to 45 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 16, 09:22 AWST
Nov 28, 2016

No incidents reported.

Nov 27, 2016
Completed - The scheduled maintenance has been completed.
Nov 27, 06:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:00 AWST
Scheduled - Due to a planned upgrade by our upstream, small number of Broadband ADSL and NBN Services may be disrupted for up to 15 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 8, 10:28 AWST
Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016

No incidents reported.