Identified - Engineers have been alerted to delayed backup schedules and are monitoring progress, actions have been taken to alleviate the delays. As a result some clients will experience delays in backup schedules but it is expected these delays will clear over the next 24hrs - 48hrs.
Jul 18, 09:57 AWST
Monitoring - Engineers have identified and resolved the issue. Affected NBN services should now be operating normally.
If your service does not restore to normal operations please proceed power cycle your Router/Modem.
Jul 13, 11:31 AWST
Investigating - Engineers have been alerted to no connectivity issues with small amount of NBN services terminating on the East Coast. There is no estimated resolution time at this stage. Engineers are investigating.
Jul 13, 11:11 AWST

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Conexim Atlassian Hosting   ? Operational
Australia - New South Wales ? Degraded Performance
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Degraded Performance
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Internet Transit   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyAccount Release 53 (CHG0034101) Aug 8, 12:30-13:30 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Jul 11, 12:34 AWST
Internet Transit Utilisation - Download ?
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Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Peering Transit Utilisation - Download ?
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Past Incidents
Jul 17, 2018

No incidents reported.

Jul 16, 2018
Resolved - Unfortunately both our primary and secondary call authentication platforms failed simultaneously as a result of an unprecedented egress call spike.
We have put in place more aggressive limitations to ensure this cannot occur again.

Please accept our apologies for any inconvenience this may have caused.
Jul 16, 17:03 AWST
Update - We are continuing to monitor for any further issues.
Jul 16, 16:35 AWST
Monitoring - Engineers have identified and resolved the issue and will continue to monitor.
Jul 16, 16:30 AWST
Investigating - Engineers are currently investigating issues affecting Simtex Outbound Call. Users will currently not be able to make outbound calls.
Jul 16, 16:27 AWST
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 21:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 19:00 AWST
Scheduled - Zettanet Engineers are performing emergency network maintenance which will impact ADSL and NBN services in the East Coast in addition to nationwide Mobile Broadband services. During the scheduled maintenance window; customers may experience multiple outages of 5 to 10 minutes each.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Jul 12, 16:28 AWST
Resolved - Problem has been confirmed as resolved and solutions identified to prevent in future.
Jul 12, 08:55 AWST
Monitoring - Issue with MyAccount and Radius has been resolved and services are functioning as expected.
Jul 11, 14:56 AWST
Identified - The systems supporting Zettagrid MyAccount and Radius authentication in Australia have issues. The issues have been identified and are being resolved.
Customers will be unable to manage Cloud Services via MyAccount, but Cloud Data Centres and VMs are operating normally.
Jul 11, 14:18 AWST
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 12:32 AWST
Verifying - Verification is currently underway for the maintenance items.
Jul 11, 11:13 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Jul 9, 13:45 AWST
Jul 10, 2018

No incidents reported.

Jul 9, 2018
Completed - The scheduled maintenance has been completed.
Jul 9, 11:35 AWST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 9, 11:34 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:00 AWST
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 20:10 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
May 23, 12:34 AWST
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018
Completed - The scheduled maintenance has been completed.
Jul 5, 19:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 17:00 AWST
Scheduled - Engineers will be performing planned upgrade maintenance on our Perth NSX platform, During this period the following will be unavailable:-
- Management of NSX Edge Devices from both vCloud and My Account portal
- Provisioning of NEW NSX instances
- Provisioning and maintenance of VDC from both vCloud and My Account Portals.
If emergency changes are required during this period please contact support and quote CHG0034038.
Jul 2, 12:26 AWST
Jul 4, 2018
Completed - The scheduled maintenance has been completed.
Jul 4, 18:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 16:00 AWST
Scheduled - Engineers will be performing planned upgrade maintenance on our Sydney NSX platform, During this period the following will be unavailable:-
- Management of NSX Edge Devices from both vCloud and My Account portal
- Provisioning of NEW NSX instances
- Provisioning and maintenance of VDC from both vCloud and My Account Portals.
If emergency changes are required during this period please contact support and quote CHG0034036.
Jul 2, 12:22 AWST