Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 13:45 AWST
Identified - The faulty system has been taken out of path and services are being restored.
Your SIP device may need to be restarted in order to re-register to the new backend.
Dec 10, 13:11 AWST
Investigating - We're currently investigating an issue with our West Coast SIP platform. In-place calls may be dropping and SIP registrations failing.
More information in 30 minutes.
Dec 10, 12:25 AWST

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Conexim Atlassian Hosting   ? Operational
Australia - New South Wales ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Internet Transit   ? Operational
MyCloud   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
MyCloud   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
SecondSite   Operational
Indonesia - Cibitung Operational
Virtual Data Centre (VDC)   Operational
Veeam Backup and Replication   Operational
Virtual Server (VPS)   Operational
ImageArchive   Operational
SecondSite   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineers will be performing planned upgrade maintenance on our Melbourne NSX platform, During this period the following will be unavailable:

- Management of NSX Edge Devices from both vCloud and My Account portal - Provisioning of NEW NSX instances.
- Provisioning and maintenance of VDC from both vCloud and My Account Portals.

Based on security recommendations, 3DES as an encryption algorithm in NSX Edge IPsec VPN service is no longer supported in NSX 6.4.3. Please contact Zettagrid support for more details.
Posted on Dec 4, 10:04 AWST
Engineers will be performing planned upgrade maintenance on our Sydney NSX platform, During this period the following will be unavailable:

- Management of NSX Edge Devices from both vCloud and My Account portal - Provisioning of NEW NSX instances.
- Provisioning and maintenance of VDC from both vCloud and My Account Portals.

Based on security recommendations, 3DES as an encryption algorithm in NSX Edge IPsec VPN service is no longer supported in NSX 6.4.3. Please contact Zettagrid support for more details.
Posted on Dec 4, 10:08 AWST
Engineers will be performing planned upgrade maintenance on our Perth NSX platform, During this period the following will be unavailable:

- Management of NSX Edge Devices from both vCloud and My Account portal - Provisioning of NEW NSX instances.
- Provisioning and maintenance of VDC from both vCloud and My Account Portals.

Based on security recommendations, 3DES as an encryption algorithm in NSX Edge IPsec VPN service is no longer supported in NSX 6.4.3. Please contact Zettagrid support for more details.
Posted on Dec 4, 10:10 AWST
Internet Transit Utilisation - Download ?
Fetching
Internet Transit Utilisation - Upload ?
Fetching
Broadband Backhaul Utilisation - Download ?
Fetching
Broadband Backhaul Utilisation - Upload ?
Fetching
Peering Transit Utilisation - Download ?
Fetching
Peering Transit Utilisation - Upload ?
Fetching
Past Incidents
Dec 13, 2018

No incidents reported today.

Dec 12, 2018
Completed - This scheduled maintenance has been postponed until further notice
Dec 12, 16:26 AWST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 13:57 AWST
Scheduled - Zettagrid engineers are performing maintenance that will interrupt some services during the scheduled maintenance window.
All customer virtual machines will remain fully operational.
For urgent management support contact the Operations Centre on 1300 597 656

Services that will be impacted are as follows:
- vCloud Management access
- Veeam Cloud Connect
- Veeam Cloud Connect Replication
- Console access.
- SecondSite
Dec 12, 13:40 AWST
Completed - The scheduled maintenance has been completed.
Dec 12, 14:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 13:01 AWST
Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 13:06 AWST
Scheduled - Engineers will be performing patch maintenance of our Perth & Sydney Management environment. As a result the following services will be unavailable for no more than 20 minutes during the maintenance window.

- SecondSite Management
- Provisioning & Plan Changes via MyAccount Portal
- vCloud & NSX Edge Management
- ImageArchive
- VPS Management

During the change all client VMs will operate as normal.

If you do require emergency changes or access, please contact support on 1300 597 656 referencing CHG0034891
Dec 11, 13:04 AWST
Dec 11, 2018

No incidents reported.

Dec 10, 2018
Update - The maintenance has been completed successfully.
Dec 10, 12:45 AWST
Completed - The scheduled maintenance has been completed.
Dec 10, 11:30 AWST
Verifying - Maintenance is complete, MyAccount is available, staff are verifying functionality.
Dec 10, 11:09 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Dec 4, 18:15 AWST
Dec 9, 2018
Resolved - My Account page access issues should now be resolved for all users. If you are continuing to have issues in accessing your My Account page please contact our support team.
Dec 9, 00:11 AWST
Investigating - The Zettagrid "My Account" portal is currently unavailable. Engineers are investigating.
Dec 8, 15:02 AWST
Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - This incident has been resolved.
Dec 6, 14:07 AWST
Identified - Engineers have been alerted to a host failure in our Perth zone. The host has been removed from production and any affected VMs are rebooting on alternate hosts as per HA design.

If your machine does not respond in the next 10 - 15 minutes or you are having issues, please contact support on 1300 597 656.
Dec 6, 10:55 AWST
Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 18:01 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:01 AWST
Scheduled - Zettagrid engineers have been alerted to a component which requires attention on a Storage devcie in our Melbourne zone.

This is hazardous works, but no disruption is expected. During the window all VM's and services will remain up and storage vendor technicans will be on site to address the issue.

If any further information is require please contact support on 1300 597 656 or email support@zettagrid.com
Dec 5, 10:55 AWST
Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 22:27 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 AWST
Scheduled - Zettanet engineers are performing maintenance on core network infrastructure.

During the scheduled maintenance window, small number of Ethernet Services (Fibre/ Midband) may experience multiple outages of no more than 2-5 minutes each.

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore
Nov 23, 15:54 AWST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Completed - Scheduled maintenance complete. All systems functional.
Nov 29, 14:23 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 14:16 AWST
Scheduled - MyAccount Authentication services will be unavailable for no more than 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects authentication (Login) to MyAccount for Zettagrid, ZettaNet, Simtex & Conexim customers.
Key functionality affected includes:
- Zettagrid - modifications to existing services.
- Zettagrid - request provisioning of new services.
- ZettaNet - provisioning of new services.
- ZettaNet - broadband new authentication.
- All customers - access to accounts details and billing information.

All VMs will remain fully operational.
All existing authenticated broadband services will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

If you have any questions about this maintenance contact the Operations Centre support@zettagrid.com or 1300 597 656.
Nov 29, 14:13 AWST