All Systems Operational

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Australia - New South Wales ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Internet Transit Utilisation - Download ?
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Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Broadband Backhaul Utilisation - Upload ?
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Peering Transit Utilisation - Download ?
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Past Incidents
Nov 24, 2017

No incidents reported today.

Nov 23, 2017
Completed - The scheduled maintenance has been completed.
Nov 23, 04:30 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 03:31 AWST
Scheduled - ZettaNet engineers are performing network maintenance impacting border devices in Perth. During the scheduled maintenance window all external Internet traffic will re route via alternate devices, increased latency to some sites might be experienced.
Nov 21, 14:20 AWST
Nov 22, 2017
Completed - Please be advised, due to unforeseen circumstances this change has been postponed by upstream provider until further notice.

We apologise for any inconvenience this may cause.
Nov 22, 13:17 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of ADSL & NBN services may be disrupted for up to 10 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 16, 09:58 AWST
Nov 21, 2017

No incidents reported.

Nov 20, 2017
Resolved - This incident has been resolved.
Nov 20, 14:24 AWST
Investigating - The Zettagrid "My Account" portal is currently unavailable. Engineers are investigating.
Nov 20, 13:26 AWST
Resolved - All services have now been fully restored and are operational. If you continue to experience any difficulties please contact our team on 1300 888 519 or support@simtex.com.au.
Nov 20, 12:25 AWST
Investigating - We are currently investigating reports of some VoIP calls (Cloud PBX and SIP Trunk services) disconnecting. Our engineers are currently investigating and further updates will be provided as soon as they become available.
Nov 20, 08:54 AWST
Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of NBN Services may be disrupted for up to 360 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 9, 15:10 AWST
Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - The storage maintenance has been completed. Services will continue to be monitored to ensure all services remain stable.
Nov 15, 09:44 AWST
Investigating - Zettagrid engineers are performing storage maintenance to the Veeam Cloud Connect(VCC) platform in our Perth Availability Zone.
During this maintenance period, some customer services will be disabled until the maintenance period has expired.

In the event you require a failover or restore to occur, Zettagrid Engineers are available to re-enable the service by calling our support team on 1300 597 656.
Nov 14, 15:44 AWST
Nov 14, 2017
Resolved - Engineers have identified and resolved the underlying issues. services will continue to be monitored to ensure all services remain stable.
Nov 14, 12:31 AWST
Monitoring - The issue has been resolved and we are currently monitoring.

If you're experiencing any issues please feel free to contact our support on 1300597656.
Nov 14, 10:24 AWST
Identified - Engineers continue to investigate the issue with our vendor. No ETA at the moment. Updates will be provided in an hour.
Nov 14, 09:56 AWST
Investigating - We are presently experiencing some issue on vCloud management portal in Sydney zone. Perth and Melbourne Zone are fully operational.

As a result, customers in Sydney won't be able to manage VMs from vCloud portal. All the customer's VMs are unaffected and will remain fully operational.

Engineers are investigating the cause and working to restore normal services as quickly as possible.
Nov 14, 08:45 AWST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.