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All Systems Operational

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex services. Please call 1300 139 550 if you have any questions.

Virtual Data Centre (VDC) ? Operational
Ethernet (Fibre/Midband) ? Operational
Virtual Server (VPS) ? Operational
Broadband (ADSL/NBN//Wireless) ? Operational
My Account Portal ? Operational
InterCapital Transit ? Operational
ImageArchive ? Operational
Internet Transit ? Operational
Cloud Connect for Veeam ? Operational
Voice (VoIP) Services ? Operational
VAST Storage ? Operational
Hosted Websites (www) ? Operational
SecondSite ? Operational
Hosted Email ? Operational
DNS ? Operational
Data Centres ? Operational
Operations Technical Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyAccount Release 44 (CHG0031466) Jan 25, 10:00-11:00 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Dec 14, 10:38 AWST
Past Incidents
Jan 17, 2017

No incidents reported today.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017
Completed - The scheduled maintenance has been completed.
Jan 11, 14:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 12:00 AWST
Scheduled - MyAccount Authentication services will be unavailable for no more than 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects authentication (Login) to MyAccount for Zettagrid, ZettaNet, Simtex & Conexim customers.
Key functionality affected includes:
- Zettagrid - modifications to existing services.
- Zettagrid - request provisioning of new services.
- ZettaNet - provisioning of new services.
- ZettaNet - broadband new authentication.
- All customers - access to accounts details and billing information.

All VMs will remain fully operational.
All existing authenticated broadband services will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

If you have any questions about this maintenance contact the Operations Centre support@zettagrid.com or 1300 597 656.
Jan 9, 15:18 AWST
Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017
Resolved - This issue has been resolved and all services have returned to normal operations.

If customers are still experiencing issue after a reboot of onsite router please contact our Operations Centre on 1300 139 550.
Jan 7, 19:24 AWST
Identified - Some Perth Ethernet services currently offline, due to issue with the connection between Zettanet and a upstream provider, the fault has been identified out side of Zettanet's network and a fault has been logged with the provider.
Jan 7, 16:10 AWST
Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.

Jan 4, 2017

No incidents reported.

Jan 3, 2017

No incidents reported.