Monitoring - Engineers are monitoring all associated vendors progress in resolving the issue.
Oct 16, 12:22 AWST
Identified - Engineers have confirmed recent reports for both Chrome build 61.0.3163.100 and Firefox 56.0 (64-bit) patch updates causing the browsers "Flash Plugin" to crash when loading into vCloud Portal (vDC Management Portal).
As a temporary work around you can install Firefox 56.0 (32-bit) which is confirmed to be working without issue.
Oct 16, 12:21 AWST
The scheduled maintenance has been completed.
Oct 7, 15:30 AWST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:00 AWST
Scheduled - Zettagrid engineers are performing maintenance on a SAN storage platform within the Sydney availability zone.
This work is being performed in conjunction with vendor storage engineers.
This work has been planned in detail and is expected to have NO impact upon the availability of Zettagrid Services.
However, any maintenance work performed on a SAN storage platform is hazardous.
If you have any questions or require more information about this works, email email@example.com or call the Operations Centre on 1300 597 656, reference change number CHG0032604
Oct 6, 11:19 AWST
This incident has been resolved.
Oct 6, 10:51 AWST
Engineers are confident the issue has been resolved as latency has reduced and remained at expected levels.
If you are still experiencing any issues, please contact support on 1300 597 656.
Oct 6, 10:51 AWST
Engineers have carried out works which have further reduced latency to well within normal operating levels. At this stage we are monitoring.
Oct 5, 12:41 AWST
Latency levels have eased but are still elevated, as such we have engaged the storage vendor for further advice and troubleshooting.
Oct 5, 07:48 AWST
Engineers have identified a slight increase in disk latency in our Sydney zone, although tolerances are still within acceptable levels. We believe this was caused by a caching mechanism not functioning correctly which has since been reset and is currently in the process of rebuilding so we expect this to ease latency over the next 24 hrs and can already see latency levels reducing as a result.
Oct 4, 14:33 AWST