Update - Adobe has advised a fix will hopefully be released into beta next week to address the crash symptoms currently being experienced with the latest release.

See: https://forums.adobe.com/message/9892441#9892441
Oct 18, 10:58 AWST
Update - VMware have now released a KB article to get both Chrome and Firefox working.

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2151945
Oct 17, 13:40 AWST
Monitoring - Engineers are monitoring all associated vendors progress in resolving the issue.
Oct 16, 12:22 AWST
Identified - Engineers have confirmed recent reports for both Chrome build 61.0.3163.100 and Firefox 56.0 (64-bit) patch updates causing the browsers "Flash Plugin" to crash when loading into vCloud Portal (vDC Management Portal).
As a temporary work around you can install Firefox 56.0 (32-bit) which is confirmed to be working without issue.
Oct 16, 12:21 AWST

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Australia - New South Wales ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to a planned hardware upgrade being performed by our upstream provider, service(s) may experience a 30 minute break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Metro Ethernet service(s) in Perth
Posted on Oct 16, 14:21 AWST
System Metrics Month Week Day
Operations Centre Call Wait Time
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Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Resolved - Engineers have identified and resolved the underlying issues. services will continue to be monitored to ensure all services remain stable.
Oct 12, 16:56 AWST
Investigating - Engineers are currently investigating a possible outage with our cloud connect backup's in our sydney zone.

Updates will be posted as required.
Oct 12, 14:08 AWST
Oct 11, 2017
Resolved - This incident has been resolved.
Oct 11, 13:04 AWST
Update - Engineers have now resolved the issue.

If you are still experiencing any issues please contact support on 1300 139 550
Oct 11, 13:03 AWST
Identified - Engineers have identified the cause and are working to resolve.
Oct 11, 13:01 AWST
Investigating - Engineers have been alerted to some connectivity issues between Sydney and Melbourne on our primary inter capital path and they are currently investigating.
Oct 11, 12:55 AWST
Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017
Completed - The scheduled maintenance has been completed.
Oct 7, 15:30 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:00 AWST
Scheduled - Scheduled - Zettagrid engineers are performing maintenance on a SAN storage platform within the Sydney availability zone.
This work is being performed in conjunction with vendor storage engineers.

This work has been planned in detail and is expected to have NO impact upon the availability of Zettagrid Services.
However, any maintenance work performed on a SAN storage platform is hazardous.

If you have any questions or require more information about this works, email support@zettagrid.com or call the Operations Centre on 1300 597 656, reference change number CHG0032604
Oct 6, 11:19 AWST
Oct 6, 2017
Resolved - This incident has been resolved.
Oct 6, 10:51 AWST
Update - Engineers are confident the issue has been resolved as latency has reduced and remained at expected levels.

If you are still experiencing any issues, please contact support on 1300 597 656.
Oct 6, 10:51 AWST
Monitoring - Engineers have carried out works which have further reduced latency to well within normal operating levels. At this stage we are monitoring.
Oct 5, 12:41 AWST
Investigating - Latency levels have eased but are still elevated, as such we have engaged the storage vendor for further advice and troubleshooting.
Oct 5, 07:48 AWST
Identified - Engineers have identified a slight increase in disk latency in our Sydney zone, although tolerances are still within acceptable levels. We believe this was caused by a caching mechanism not functioning correctly which has since been reset and is currently in the process of rebuilding so we expect this to ease latency over the next 24 hrs and can already see latency levels reducing as a result.
Oct 4, 14:33 AWST