Update - Re-synch of services is not completing as expected.
Engineers are stopping replication to continue investigations.
It is estimated that replication will not be restarted for the next 48 hours
Aug 15, 20:44 AWST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 17:30 AWST
Identified - Engineers have been in contact with the software vendor and have now implemented steps to re-mediate the affected VPGs.

Re-sync is currently in progress and we expect services to resume on there own after the bitmap resync completes.

Engineers will continue to monitor until all VPGs are back to a synced state.
Aug 15, 17:29 AWST
Investigating - Engineers are investigating Sydney zone SecondSite replication issues.
Aug 15, 13:53 AWST

About This Site

This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet and Simtex.

Global ? Operational
Operations Centre ? Operational
Internet Transit ? Operational
InterCapital Transit and MPLS ? Operational
DNS ? Operational
MyAccount Portal ? Operational
Australia - New South Wales ? Degraded Performance
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Degraded Performance
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Data Centre Facilities ? Operational
Australia - Queensland ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Data Centre Facilities ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Data Centre Facilities ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Hosted Websites ? Operational
Hosted Email ? Operational
Data Centre Facilties ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC) ? Operational
Virtual Server (VPS) ? Operational
Veeam Backup and Replication ? Operational
ImageArchive ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyAccount Release 50 (CHG0032108) Aug 23, 10:00-11:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Jun 16, 10:56 AWST
Perth DC1 (VOCUS data centre VDC-PER08) will be undergoing manufacturer UPS maintenance during this scheduled maintenance window.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during this works Vocus engineers will be onsite monitoring all data centre services.
Posted on Aug 3, 12:19 AWST
Past Incidents
Aug 17, 2017

No incidents reported today.

Aug 16, 2017
Resolved - Services have remained stable and all issues have now been resolved.
Aug 16, 08:41 AWST
Monitoring - Services have now been restored to normal Operational state. Engineers are monitoring closely whilst upstream provider is investigating the root cause.

If customers are still experiencing issue after a reboot of onsite router please contact our Operations Centre on 1300 139 550 or via email to support@zetta.net.au.
Aug 15, 23:47 AWST
Investigating - Small numbers of customers may experience issues connecting to their ADSL and NBN service(s). Issue is being investigated with upstream provider and we will provide updates asap.
Aug 15, 22:23 AWST
Aug 15, 2017
Completed - The scheduled maintenance has been completed.
Aug 15, 16:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:00 AWST
Scheduled - Perth DC3 (VOCUS data centre VDC-PER03) will be undergoing manufacturer UPS maintenance during this scheduled maintenance window.

All works on the 14th will be completed by 16:00 AWST and will resume at 08:00 AWST on the 15th.

Please note that this is a hazard notification only and there is no expected impact to services whilst this work is in progress.

The data centre has advised that during this works Vocus engineers will be onsite monitoring all data centre services.
Aug 3, 12:15 AWST
Completed - Data Centre has elected to cancel these works for 2017.
Aug 15, 11:20 AWST
Scheduled - Preventative electrical maintenance works is being performed by the data centre provider.
During this works racks will be reduced to a single power feed, at some stage during the change window.
This is the second of 2 planned works, the first being 8th August http://status.zettagrid.com/incidents/vvx7zwxw8lw3

We do not expect this power works to impact the normal operation of services, however the works is deemed hazardous.
Our infrastructure is designed and installed to provide power redundancy, for failure of equipment power supplies or rack power feeds.
Our Engineers will be available and monitoring services.

Zettagrid
All Virtual machines are expected to remain fully operational.

Replication and backup services may show reduced performance, some services exceeding RTOs or running for extended durations.
This includes:
- SecondSite
- SecondSite Interzone Replication
- Veeam Cloud Connect Replication
- Local Veeam backups
- VAST

ZettaNet
All Services are expected to remain fully operational.
Some services may show reduced performance, this includes:
- Ethernet Services
- Midband Ethernet Services


Should you require any more information about this works contact the Operations Centre on support@zettagrid.com or 1300 597 656 and quote change reference CHG0032225.
Jul 31, 09:10 AWST
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017
Resolved - All email delivery time frames have returned to normal operation.
Aug 8, 13:53 AWST
Monitoring - Customers may be experiencing difficulties sending emails to Microsoft hosted email services, such as Hotmail, Outlook and Live.
Delivery of emails to these addresses is being delayed and in some circumstances is being rejected.

These delays are anticipated to continue for the next 48 hours to 72 hours.

This has occurred due to an unusual and extreme spike in the volume of email being delivered to these domains from the ZettaNet email servers.
For customers who have a requirement to send email to a large mailing list (500+ emails addresses at a time) ZettaNet recommends using an service such as www.mailchimp.com

If you continue to experience difficulties, contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Aug 2, 19:37 AWST
Completed - This maintenance has been postponed and is to be rescheduled in accordance with normal Data Centre notification periods.

Please note that works planned 15th August are still scheduled to proceed as planned.
Aug 8, 12:34 AWST
Scheduled - Preventative electrical maintenance works is being performed by the data centre provider.
During this works racks will be reduced to a single power feed, at some stage during the change window.
This works is being performed in two stages the first on 8th August ( this notice) and the second on 15th August http://status.zettagrid.com/incidents/9rp4qkwnd1zw.

We do not expect this power works to impact the normal operation of services, however the works is deemed hazardous.
Our infrastructure is designed and installed to provide power redundancy, for failure of equipment power supplies or rack power feeds.
Our Engineers will be available and monitoring services.

Zettagrid
All Virtual machines are expected to remain fully operational.

Replication and backup services may show reduced performance, some services exceeding RTOs or running for extended duration.
This includes:
- SecondSite
- SecondSite Interzone Replication
- Veeam Cloud Connect Replication
- Local Veeam backups
- VAST

ZettaNet
All Services are expected to remain fully operational.
Some services may show reduced performance, this includes:
- Ethernet Services
- Midband Ethernet Services

Should you require any more information about this works contact the Operations Centre on support@zettagrid.com or 1300 597 656 and quote change reference CHG0032224.
Jul 31, 09:02 AWST
Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

Aug 3, 2017

No incidents reported.