All Systems Operational

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global ? Operational
Operations Centre   ? Operational
Internet Transit   ? Operational
InterCapital Transit and MPLS   ? Operational
DNS   ? Operational
MyAccount Portal (Australia)   ? Operational
MyAccount Portal (Indonesia)   ? Operational
Conexim Atlassian Hosting   ? Operational
Australia - New South Wales ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Internet Transit   ? Operational
Australia - Queensland ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Data Centre Facilities   ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS)   ? Operational
Virtual Data Centre (VDC)   ? Operational
SecondSite   ? Operational
ImageArchive   ? Operational
Veeam Backup and Replication   ? Operational
VAST Object Storage   ? Operational
VoIP and Fax   ? Operational
Ethernet (Fibre/Midband)   ? Operational
Broadband   ? Operational
Hosted Websites   ? Operational
Hosted Email   ? Operational
Data Centre Facilties   ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC)   ? Operational
Virtual Server (VPS)   ? Operational
Veeam Backup and Replication   ? Operational
ImageArchive   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the maintenance window, all VMs & Replication will continue to function as normal.
The following will be unavailable:-
- vCloud Portal access
- Provisioning of NEW VirtualDatacenters
- Modifications to existing Virtual Datacenters including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- Secondsite Failover
- InterZone Replication failover to Melbourne

If you require emergency restore, failover or changes during this period please contact support referencing CHG0034461.
Posted on Sep 17, 15:04 AWST
During the maintenance window, all VMs & Replication will continue to function as normal.
The following will be unavailable:-
- vCloud Portal access
- Provisioning of NEW VirtualDatacenters
- Modifications to existing Virtual Datacenters including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- Secondsite Failover
- InterZone Replication failover to Sydney

If you require emergency restore, failover or changes during this period please contact support referencing CHG0034462.
Posted on Sep 17, 15:36 AWST
During the maintenance window, all VMs & Replication will continue to function as normal.
The following will be unavailable:-
- vCloud Portal access
- Provisioning of NEW VirtualDatacenters
- Modifications to existing Virtual Datacenters including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- Secondsite Failover
- InterZone Replication failover to Perth

If you require emergency restore, failover or changes during this period please contact support referencing CHG0034465.
Posted on Sep 17, 15:59 AWST
MyAccount Release 54 (CHG0034435) Oct 17, 10:00-11:00 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Sep 12, 17:08 AWST
Internet Transit Utilisation - Download ?
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Broadband Backhaul Utilisation - Download ?
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Peering Transit Utilisation - Download ?
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Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Completed - The Scheduled Maintenance has been completed successfully. MyAccount portal is available again.
Sep 20, 10:33 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Sep 19, 11:19 AWST
Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Resolved - Our upstream carrier has sent through confirmation the issue has been resolved.
The root cause is still under investigation by our 3rd party provider.
Sep 13, 14:07 AWST
Identified - One of our upstream carrier has notified us of possible inbound voice quality issues.
The upstream third party network has been identified and engineers are working to resolve the issue.
Sep 13, 11:35 AWST
Completed - The scheduled maintenance has been completed.
Sep 13, 14:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 AWST
Scheduled - During the maintenance window, all client VMs will continue to operate.
The following will be unavailable:-
- vCloud Portal access
- Provisioning of NEW VirtualDatacenters
- Modifications to existing VirtualDatacenters including Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC

If you require emergency restore or changes during this period please contact support referencing CHG0034384.
Sep 6, 12:59 AWST
Sep 12, 2018
Completed - The Scheduled Maintenance has been completed.
Sep 12, 10:56 AWST
Update - Scheduled Maintenance completed successfully. MyAccount is now operational.
Sep 12, 10:55 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Aug 31, 13:28 AWST
Sep 11, 2018

No incidents reported.

Sep 10, 2018
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 AWST
Scheduled - Zettanet engineers are performing emergency maintenance on core network infrastructure.

During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services which may be affected include:
- Ethernet Services (Fibre/ Midband)
- ADSL and NBN Services
- Customer Colo at VDC-PER08(DC1)

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Sep 7, 10:10 AWST