All Systems Operational

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This page is updated within any scheduled maintenance and unexpected disruptions to Zettagrid, ZettaNet, Simtex and Apiix services. Please call 1300 139 550 if you have any questions.

Virtual Data Centre (VDC) ? Operational
Virtual Server (VPS) ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband (ADSL/NBN/3G/4G) ? Operational
Internet Transit ? Operational
InterCapital Transit/MPLS ? Operational
Hosted Websites (www) ? Operational
ImageArchive ? Operational
Voice (VoIP) Services ? Operational
My Account Portal ? Operational
Veeam Backup and Replication ? Operational
VAST Storage ? Operational
SecondSite ? Operational
Hosted Email ? Operational
Apiix ? Operational
DNS ? Operational
Data Centres ? Operational
Operations Technical Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyAccount Release 48 (CHG0031899) May 17, 10:00-11:00 AWST
Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Apr 20, 11:36 AWST
Past Incidents
May 1, 2017

No incidents reported today.

Apr 30, 2017

No incidents reported.

Apr 29, 2017

No incidents reported.

Apr 28, 2017
Completed - The scheduled maintenance has been completed.
Apr 28, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 18:00 AWST
Scheduled - Due to a planned maintenance by our upstream provider, small number of NBN Services may be disrupted for up to 120 Minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Apr 24, 12:14 AWST
Apr 26, 2017

No incidents reported.

Apr 25, 2017
Resolved - MyAccount services have been restored
Apr 25, 12:07 AWST
Investigating - The MyAccount service is currently not working, engineers are investigating.
This affected MyAccount services for Zettagrid and ZettaNet Services
Apr 25, 11:35 AWST
Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Resolved - The platform has remained stable and is operating as expected.
Apr 21, 16:37 AWST
Monitoring - The issue has stabilized and we are currently monitoring.

If you're still experiencing any issues please attempt a restart of your machine prior to contacting support.
Apr 20, 17:15 AWST
Investigating - We are presently experiencing elevated latency within the Perth storage platform.
Engineers are investigating the cause and working to restore normal services as quickly as possible.
Apr 20, 16:04 AWST
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 11:20 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 11:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Apr 20, 10:12 AWST
Apr 19, 2017
Completed - Scheduled maintenance has been postponed and will be rescheduled within the next week.
Apr 19, 10:21 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 10:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre on 1300 597 656

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Mar 22, 11:05 AWST
Resolved - This incident has been resolved.
Apr 19, 09:29 AWST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 00:59 AWST
Identified - Engineers have been alerted to a host failure in our Perth zone. The host has been removed from production and any affected VMs are rebooting on alternate hosts as per HA design.

If your machine does not respond in the next 10 - 15 minutes or you are having issues, please contact support on 1300 597 656.
Apr 18, 20:05 AWST
Resolved - This incident has been resolved.
Apr 19, 00:59 AWST
Monitoring - Engineers have restored services. If your virtual machine is unresponsive please attempt a restart. If you are still experiencing difficulties call Operations on 1300 597 656
Apr 16, 21:04 AWST
Identified - Engineers have are continuing to work to restore services, a further update will be posted in 30 minutes.
Apr 16, 20:39 AWST
Investigating - Engineers have identified an issue affecting virtual machines in the Perth availability zones.
Apr 16, 19:25 AWST
Apr 18, 2017
Completed - The scheduled maintenance has been completed.
Apr 18, 22:00 AWST
Update - Maintenance is taking longer than expected and the change window has been extended to 24:00 AWST to accommodate.
Apr 18, 21:34 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 AWST
Scheduled - Zettagrid MyAccount portal for the Perth availability zone will be unavailable for up to 4 hours during the scheduled maintenance window.

As a result customers will:
- Experience delays in the provisioning of new services
- Delays to modify resource allocations for existing virtual machines
- Image Archive backups will be unavailable during the change window and all backup jobs will be disabled during the update process then resumed on completion of works.

For urgent resource requests contact the Operations Centre on 1300 597 656 referencing CHG0031859

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
- Veeam Backup
- Veeam Replication
- SecondSite DR
- Vast Object Storage
Apr 15, 12:23 AWST
Apr 17, 2017

No incidents reported.