Issue has now been resolved, engineers will continue to monitor
Posted Apr 23, 2019 - 19:11 AWST
A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2019 - 18:32 AWST
Broadband services will now connect
Posted Apr 23, 2019 - 18:31 AWST
We have identified that some users will not be able to reconnect to the internet after power-cycling your modem or any other action that requires you to re-authenticate your username and password. You may receive authentication errors. Technicians have identified the issue and are working to restore the system to authenticate your service.
Posted Apr 23, 2019 - 17:53 AWST
This incident affected: AUS - Brisbane (NBN & DSL), AUS - Melbourne (NBN & DSL), AUS - Perth (NBN & DSL), and AUS - Sydney (NBN & DSL).