Issue has now been resolved, engineers will continue to monitor
Posted 27 days ago. Apr 23, 2019 - 19:11 AWST
A fix has been implemented and we are monitoring the results.
Posted 27 days ago. Apr 23, 2019 - 18:32 AWST
Broadband services will now connect
Posted 27 days ago. Apr 23, 2019 - 18:31 AWST
We have identified that some users will not be able to reconnect to the internet after power-cycling your modem or any other action that requires you to re-authenticate your username and password. You may receive authentication errors. Technicians have identified the issue and are working to restore the system to authenticate your service.
Posted 27 days ago. Apr 23, 2019 - 17:53 AWST
This incident affected: Australia - Queensland (NBN & DSL), Australia - Western Australia (NBN & DSL), Australia - Victoria (NBN & DSL), and Australia - New South Wales (NBN & DSL).