Zetta Status Page Status

Zetta System Status

All Systems Operational

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global Operational

Operations Centre Call Centre Operational

Support Central Portal Operational

InterCapital Transit and MPLS Operational

DNS Operational

MyAccount Portal (account.zettagrid.com) Operational

MyAccount Portal (account.zettagrid.id) Operational

Conexim Atlassian Hosting Operational

ZettaNet Web Hosting Operational

ZettaNet Mail Operational

AUS - Adelaide Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

VDC Backup Operational

Veeam Backup & Replication Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

Internet Transit Operational

AUS - Brisbane Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

VDC Backup Operational

Veeam Backup & Replication Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

Ethernet (Business Fibre) Operational

NBN & DSL Operational

Simtex VoIP and Fax Operational

4G Wireless Broadband Operational

Data Centre Facilities & Interconnects Operational

Internet Transit Operational

AUS - Melbourne Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

Veeam Backup and Replication Operational

ImageArchive & VDC Backup Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

Ethernet (Business Fibre) Operational

Simtex VoIP and Fax Operational

NBN & DSL Operational

4G Wireless Broadband Operational

Data Centre Facilities & Interconnects Operational

Internet Transit Operational

AUS - Perth Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

ImageArchive & VDC Backup Operational

Veeam Backup and Replication Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

Ethernet (Business Fibre) Operational

Simtex VoIP and Fax Operational

NBN & DSL Operational

Hosted Websites Operational

Hosted Email Operational

4G Wireless Broadband Operational

Data Centre Facilities & Interconnects Operational

Internet Transit Operational

AUS - Sydney Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

ImageArchive & VDC Backup Operational

Veeam Backup & Replication Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

VAST Object Storage Operational

Simtex VoIP and Fax Operational

Ethernet (Business Fibre) Operational

NBN & DSL Operational

4G Wireless Broadband Operational

Data Centre Facilities and Interconnects Operational

Internet Transit Operational

IDN - Cibitung Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

ImageArchive & VDC Backup Operational

Veeam Backup and Replication Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

Data Centre Facilities & Interconnects Operational

Internet Transit Operational

IDN - Jakarta Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

Veeam Backup and Replication Operational

ImageArchive & VDC Backup Operational

SecondSite Operational

MyCloud (VMware Cloud Director) Operational

Data Centre Facilities & Interconnects Operational

Internet Transit Operational

SGP - Singapore Operational

Virtual Data Centre (VDC) Operational

Virtual Server (VPS) Operational

Veeam Backup & Replication Operational

VDC Backup Operational

SecondSite Operational

MyCloud (Cloud Director) Operational

Data Centre Facilities & Interconnects Operational

Internet Transit Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Perth Zone - Management Access Unavailable for Scheduled Maintenance (CHG0036436) Feb 18, 16:00-19:00 AWST

vCenter/ESXi Update - Engineers are performing upgrades to the Perth Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Posted on Feb 6, 09:10 AWST

Veeam Backup And Replication Platform Maintenance - All Zones (CHG0036479) Feb 20, 09:00-17:00 AWST

Zettagrid Engineers will be Conducting an upgrade of the Veeam platform, during this period Veeam Cloud Connect, Veeam Replication , Image Archive and vDC backup tenants will be disabled. Jobs will run as per their next scheduled time slot. Should any support be required please email support@zettagrid.com and quote CHG0036479.
Posted on Feb 14, 13:22 AWST

System Metrics Month Week Day

Internet Transit Utilisation - Download

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Internet Transit Utilisation - Upload

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Broadband Backhaul Utilisation - Download

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Broadband Backhaul Utilisation - Upload

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Past Incidents

Feb 17, 2020

MyAccount Unavailable for Maintenance - Zettagrid, ZettaNet, Simtex & Conexim (CHG0036475)

Completed - The scheduled maintenance has been completed.
Feb 17, 10:55 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:00 AWST

Scheduled - MyAccount Authentication services will be unavailable for up to 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects authentication (Login) to MyAccount for Zettagrid, ZettaNet, Simtex & Conexim customers.
Key functionality affected includes:
- Zettagrid - modifications to existing services.
- Zettagrid - request provisioning of new services.
- ZettaNet - provisioning of new services.
- ZettaNet - broadband new authentication.
- All customers - access to accounts details and billing information.

All VMs will remain fully operational.
All existing authenticated broadband services will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

For urgent requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78
Feb 13, 16:00 AWST

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Melbourne Zone - Management Access Unavailable for Scheduled Maintenance (CHG0036434)

Completed - The scheduled maintenance has been completed.
Feb 13, 17:00 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 14:00 AWST

Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Melbourne Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 6, 09:08 AWST

VDC resize unavailable in some zones

Resolved - The problem has been confirmed as resolved. VDC Provisioning and Resize is functioning normally.
Feb 13, 09:15 AWST

Update - The problem has been resolved and systems confirmed as working correctly.
Feb 13, 09:10 AWST

Identified - VDC Provisioning and resize operations from MyAccount are currently not available in Perth, Sydney, Melbourne and Jakarta zones. VDC status information in MyAccount is also affected in these zones.
VCloud management is available. VMs are all operating as normal.
Please contact service desk if you need immediate assistance.
Feb 12, 19:57 AWST

Feb 12, 2020

Sydney Zone - Management Access Unavailable for Scheduled Maintenance (CHG0036435)

Completed - The scheduled maintenance has been completed.
Feb 12, 17:00 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:00 AWST

Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Sydney Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 6, 09:07 AWST

Feb 11, 2020

Melbourne Zone - Second Site Maintenance

Completed - The scheduled maintenance has been completed.
Feb 11, 17:00 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:00 AWST

Scheduled - Zettagrid Engineers wish to inform the Melbourne Second Site service is scheduled for an additional upgrade of the underlying platform.

During the change window all replication will be paused to facilitate the upgrade during the change window. This includes Second Site and Second Site Interzone.
Once upgrade have been completed all job replication will be re-enabled and job’s will continue as per normal.

For further information feel free to contact support@zettagrid.com.au
Feb 7, 13:20 AWST

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

Zettagrid Perth Zone - Storage Maintenance

Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 AWST

Scheduled - Zettagrid Engineers wish to inform that an upgrade of a storage platform is scheduled during the change window. This is considered hazardous works but is non service affecting and all workloads are expected continue to operate as per normal.

Queries can be directed to support@zettagrid.com quoting CHG0036422
Feb 4, 15:15 AWST

Feb 6, 2020

No incidents reported.

Feb 5, 2020

Adelaide & Brisbane Zone - Management Access Unavailable for Scheduled Maintenance (CHG0036413)

Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:01 AWST

Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Adelaide and Brisbane Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 3, 08:48 AWST

MyAccount Release 61 (CHG0036410)

Completed - The scheduled maintenance has been completed.
Feb 5, 11:32 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:30 AWST

Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Jan 31, 16:02 AWST

Feb 4, 2020

Singapore Zone - Management Access Unavailable for Scheduled Maintenance (CHG0036412)

Completed - The scheduled maintenance has been completed.
Feb 4, 12:00 AWST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 10:00 AWST

Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Singapore Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 3, 08:46 AWST

Simtex Website and Management Portal Disruption

Resolved - Access to Website and My Account Portal has now been restored.
Feb 4, 07:55 AWST

Investigating - Engineers are investigating loss of access to Simtex website and My account portal. If your request is urgent, please contact support on 1300 888 519 or support@simtex.com.au.
Feb 4, 07:11 AWST

Feb 3, 2020

No incidents reported.