All Systems Operational

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global ? Operational
Operations Centre ? Operational
Internet Transit ? Operational
InterCapital Transit and MPLS ? Operational
DNS ? Operational
MyAccount Portal (Australia) ? Operational
MyAccount Portal (Indonesia) ? Operational
Conexim Atlassian Hosting ? Operational
Zettagrid Support Central Portal ? Operational
ZettaNet Support Central Portal ? Operational
ZettaNet Web Hosting Operational
ZettaNet Mail Operational
Australia - New South Wales ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
Simtex VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
NBN & DSL ? Operational
Data Centre Facilities and Interconnects ? Operational
MyCloud ? Operational
Wireless ? Operational
Australia - Queensland ? Operational
Simtex VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
NBN & DSL ? Operational
Data Centre Facilities ? Operational
Wireless ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
Simtex VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
NBN & DSL ? Operational
Data Centre Facilities ? Operational
MyCloud ? Operational
Wireless ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
Simtex VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
NBN & DSL ? Operational
Hosted Websites ? Operational
Hosted Email ? Operational
Data Centre Facilties ? Operational
Wireless ? Operational
Indonesia - Jakarta ? Operational
Virtual Data Centre (VDC) ? Operational
Virtual Server (VPS) ? Operational
Veeam Backup and Replication ? Operational
ImageArchive ? Operational
SecondSite Operational
Indonesia - Cibitung Operational
Virtual Data Centre (VDC) Operational
Veeam Backup and Replication Operational
Virtual Server (VPS) Operational
ImageArchive Operational
SecondSite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyAccount Unavailable for Maintenance - Zettagrid, ZettaNet, Simtex & Conexim (CHG0035951) Sep 16, 09:30-10:30 AWST
MyAccount Authentication services will be unavailable for no more than 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects authentication (Login) to MyAccount for Zettagrid, ZettaNet, Simtex & Conexim customers.
Key functionality affected includes:
- Zettagrid - modifications to existing services.
- Zettagrid - request provisioning of new services.
- ZettaNet - provisioning of new services.
- ZettaNet - broadband new authentication.
- All customers - access to accounts details and billing information.

All VMs will remain fully operational.
All existing authenticated broadband services will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

For urgent requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78
Posted on Sep 11, 17:25 AWST
ADSL, NBN and MBB Maintenance (CHG0035932) 1 of 2 Sep 17, 21:30 - Sep 18, 02:00 AWST
Due to an upgrade being performed by our upstream provider, a small number of ADSL,NBN and all Mobile Broadband Service(s) may be disrupted for up to 30 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
No components were affected by this update.
Posted on Sep 9, 13:25 AWST
ADSL, NBN and MBB Maintenance (CHG0035932) 2 of 2 Sep 18, 21:00 - Sep 19, 03:00 AWST
Due to an upgrade being performed by our upstream provider, a small number of ADSL,NBN and all Mobile Broadband Service(s) may be disrupted for up to 30 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
No components were affected by this update.
Posted on Sep 9, 13:27 AWST
Melbourne - Core Network Maintenance CHG0035859 Sep 24, 21:00 - Sep 25, 01:00 AWST
Engineers are upgrading core network infrastructure in Melbourne.
During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.
External network traffic (to internet) for virtual machines, backup and replication services may be interrupted multiple times for no more than 2 minutes on each event.
The network interruptions may be experienced as the network traffic switches between primary and secondary paths.
All virtual machines and services will remain fully operational and automatically restore to normal operations upon completion of the works.

The services impacted include:
- VPS and Virtual Data Centres internet access
- Management access to VPSs and VDCs
- Veeam Backup (Jobs will be paused)
- Veeam Replication (Jobs will be paused)
- Secondsite Replication.
- Ethernet Services
- MPLS Services
- All Customer Colo

If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0035859.
Posted on Sep 3, 09:53 AWST
System Metrics Month Week Day
Internet Transit Utilisation - Download ?
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Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Broadband Backhaul Utilisation - Upload ?
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Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Zettagrid - Perth VM creation
Resolved - Zettagrid engineers have found the root cause and resolved the underlying issue. All VM creation and changes will be working as per normal
Sep 13, 16:07 AWST
Investigating - Zettagrid Engineers have been alerted to an issue with new VM creation in the Perth zone. All VM's remain up and functional and investigations are ongoing.
Sep 13, 08:53 AWST
Simtex Outgoing Calls - Quality Issues
Resolved - This incident has been resolved.
Sep 13, 10:21 AWST
Update - We are continuing to monitor for any further issues.
Sep 12, 13:37 AWST
Monitoring - Customers may have experienced poor voice quality & choppy audio due to an issue upstream of us.
Simtex has re-routed traffic via an alternative carrier to prevent further poor quality calls.
Sep 12, 13:36 AWST
Sep 12, 2019
Jakarta and Cibitung Zone - vCloud Management Portal Maintenance CHG0035931
Completed - The scheduled maintenance has been completed.
Sep 12, 11:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:01 AWST
Scheduled - During the maintenance window, all VMs & Replication will continue to function as normal.
The following will be unavailable:
- vCloud Portal access
- Provisioning of NEW vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- VDC backup management console.
- SecondSite Failover/Test Failover
- InterZone Replication failover

If you require emergency restore, failover or changes during this period please contact support referencing CHG0035931.
Sep 9, 10:22 AWST
MyAccount Unavailable for Maintenance - Zettagrid Australia, (CHG0035950)
Completed - The scheduled maintenance has been completed.
Sep 12, 10:16 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:00 AWST
Scheduled - Zettagrid MyAccount services will be unavailable for no more than 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects MyAccount for Zettagrid Australia customers.
Key functionality affected includes:
- Modifications to existing services.
- Request provisioning of new services.
- Access to accounts details and billing information.

All VMs will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

For urgent requests contact the Operations Centre
- Australia 1300 597 656
Sep 11, 17:40 AWST
Sep 11, 2019
Sydney and Melbourne Zone - vCloud Management Portal Maintenance CHG0035928
Completed - The scheduled maintenance has been completed.
Sep 11, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 15:01 AWST
Scheduled - During the maintenance window, all VMs & Replication will continue to function as normal.
The following will be unavailable:
- vCloud Portal access
- Provisioning of NEW vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- VDC backup management console.
- SecondSite Failover/Test Failover
- InterZone Replication failover

If you require emergency restore, failover or changes during this period please contact support referencing CHG0035928.
Sep 9, 10:18 AWST
NBN Service Disruption - NSW
Resolved - All services have been restored and have remained stable.
Sep 11, 15:10 AWST
Monitoring - All services have now been restored. If your service is not connecting please restart your modem/router in the first instance. If the issue remains please contact the Operations Centre on 1300 139 500 or support@zetta.net.au.
Sep 11, 13:40 AWST
Update - Restoration works are still ongoing with majority of services now restored. The remainder of services are expected to be restored this afternoon.
Sep 11, 12:55 AWST
Update - Engineers on site are continuing restoration works with some services coming back online as works progress.
Sep 11, 09:17 AWST
Update - Splicing works currently are underway and estimated restoration time is 13:00 AEST today.

Further updates will be provided as they become available.
Sep 11, 08:47 AWST
Identified - Some NSW based NBN services are currently being impacted by a service disruption due to a cable cut affecting wholesale infrastructure. Technicians are on site and working to restore services. Further updates will be provided as they become available.
Sep 11, 07:34 AWST
Mobile Broadband Service Interruption
Resolved - Issues impacting Mobile Broadband services have been resolved and all services restored. If you're continuing to experience difficulties please power cycle your hardware and contact the Operations Centre on 1300 139 550 or by email to support@zetta.net.au.
Sep 11, 07:52 AWST
Investigating - Some customers may be experiencing difficulties connecting to Mobile Broadband services. Upstream provider is currently investigating the issue.

A further update will be posted as soon as more information is available.
Sep 11, 01:49 AWST
NBN Service Disruption
Resolved - All affect services have been restored, should any issues be ongoing please call support on 1300 139 550
Sep 11, 06:17 AWST
Identified - Some NBN customers are currently impacted by a disruption within the upstream provider network. Works are progressing to resolve the disruption. During the disruption customers will not be able to authenticate.

Further updates will be provided when they become available.
Sep 10, 16:16 AWST
Sydney - Telstra Fibre/Metro/City Ethernet Service(s) Maintenance (CHG0035869)
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 AWST
Scheduled - Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 30 minute break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Metro Ethernet service(s) in Sydney
Aug 27, 13:28 AWST
Sep 10, 2019
Perth Zone - vCloud Management Portal Maintenance CHG0035926
Completed - The scheduled maintenance has been completed.
Sep 10, 18:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 AWST
Scheduled - During the maintenance window, all VMs & Replication will continue to function as normal.
The following will be unavailable:
- vCloud Portal access
- Provisioning of NEW vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- SecondSite Failover/Test Failover
- InterZone Replication failover

If you require emergency restore, failover or changes during this period please contact support referencing CHG0035926.
Sep 9, 10:17 AWST
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019
Jakarta Zone - DNS Resolution
Resolved - Zettagrid Engineers have tracked down the root cause of the issue and all DNS services should be running as expected.
Sep 7, 13:04 AWST
Investigating - Zettagrid engineers have been alerted to an issue with some VM's displaying intermittent DNS resolution when using 103.90.251.218 and 103.90.251.219. Engineers are currently investigating
Sep 7, 11:40 AWST
Sep 6, 2019

No incidents reported.

Sep 5, 2019
Melbourne - Management Access Unavailable for Scheduled Maintenance CHG0035858
Completed - The scheduled maintenance has been completed.
Sep 5, 01:15 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 AWST
Scheduled - Engineers are performing upgrades to the Melbourne Availability Zone. As a result, Management Access may be interrupted for no more than 4 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Secondsite Management Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.

If you discover any issues upon conclusion of this work or have any questions, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0035858
Aug 26, 15:56 AWST
Sep 3, 2019

No incidents reported.

Sep 2, 2019
[Scheduled] ZettaNet Website Hosting Scheduled Maintenance - CHG0035898
Completed - The scheduled maintenance has been completed.
Sep 2, 22:30 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:30 AWST
Scheduled - Engineers are performing software maintenance on the website hosting platform.

During the scheduled window some ZettaNet hosted websites will be intermittently unavailable as software is updated, and servers and services are restarted.

Upon conclusion of this maintenance, services will automatically restore to normal operational status.

If your services do not fully restore or you have questions about this works, contact the Operations Centre on 1300 139 550 or support@zetta.net.au quoting change number CHG0035898.
Sep 2, 15:45 AWST
Sep 1, 2019

No incidents reported.

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