Notice #69101
Identified

Sydney Availabilty Zone - Veeam Backup and Replication Migration

Began:

Customers may experience their Cloud Connect services being temporarily disabled while Zettagrid engineers perform ongoing storage migration maintenance.
Zettagrid will contact customers directly if it is found that customer interaction is required.
While migrations are taking place, customers will be unable to upload or download data, however this data is available if it is required in an emergency.
Please get in touch with Zettagrid support should you have any questions or require assistance.
In an emergency Zettagrid Engineers are able to terminate a tenant migration that is in progress.
Should this situation occur please contact support on 1300 597 656.

Customers may experience their Cloud Connect services being temporarily disabled while Zettagrid engineers perform ongoing storage migration maintenance.
Zettagrid will contact customers directly if it is found that customer interaction is required.
While migrations are taking place, customers will be unable to upload or download data, however this data is available if it is required in an emergency.
Please get in touch with Zettagrid support should you have any questions or require assistance.
In an emergency Zettagrid Engineers are able to terminate a tenant migration that is in progress.
Should this situation occur please contact support on 1300 597 656.

  • Global
    • Operations Centre Call Centre
    • Support Central Portal
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
    • ZettaNet Web Hosting
    • ZettaNet Mail
    • Zettagrid Website
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities and Interconnects
    • Internet Transit
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
Upcoming Maintenance

[Scheduled] Melbourne Zone - Veeam Backup and Replication Maintenance

  • Veeam Backup and Replication
  • ImageArchive & VDC Backup

Zettagrid engineers will be conducting essential works on the Veeam Cloud Connect and Replication Platform. During the change window all backup jobs will be disabled. Once completed job's will be enabled and will continue as per the scheduled times. For any question or queries feel free to contact support@zettagrid.com and quote CHG0037249

Previous Incidents

[Resolved] Internet Peering Routing Issues

Began: Ended: Duration:
  • Internet Transit

Network Engineers were alerted to traffic forwarding issues this morning in Sydney.
Engineers have routed around the affected peering point in Sydney restoring services.

Megaport have confirmed an issue with their network due to a broadcast storm and have resolved it. We will reintroduce these routes after internal testing verification has been completed.

Routes have been reintroduce with all traffic patterns returning to normal.

[Complete] Sydney Zone - Veeam Backup and Replication Essential works

Began: Ended: Duration:
  • Veeam Backup & Replication
  • ImageArchive & VDC Backup

Zettagrid engineers will be conducting essential works on the Veeam Cloud Connect and Replication Platform. During the change window all backup jobs will be disabled. Once completed job's will be enabled and will continue as per the scheduled times. For any question or queries feel free to contact support@zettagrid.com and quote CHG0037238

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] MyAccount Release 64.2 (CHG0037236)

Began: Ended: Duration:
  • ZettaNet Web Hosting
  • Global
  • Operations Centre Call Centre
  • Support Central Portal
  • InterCapital Transit and MPLS
  • DNS
  • MyAccount Portal (account.zettagrid.com)
  • MyAccount Portal (account.zettagrid.id)
  • Conexim Atlassian Hosting
  • ZettaNet Mail
  • Zettagrid Website

Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Brisbane Zone - Veeam Backup and Replication Updates

Began: Ended: Duration:
  • VDC Backup
  • Veeam Backup & Replication

Zettagrid engineers will be conducting essential works on the Veeam Cloud Connect and Replication Platform. During the change window all backup jobs will be disabled. Once completed job's will be enabled and will continue as per the scheduled times. For any question or queries feel free to contact support@zettagrid.com and quote CHG0037226

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.