In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 AWST
Scheduled - Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 1 hour break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Metro Ethernet service(s) in WA
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 18:00 AWST
Scheduled - Customers may experience their Cloud Connect services being temporarily disabled while Zettagrid engineers perform storage migration maintenance.

The migrations are being managed by Zettagrid Engineers and no customer action is required.

While migrations are taking place, customers will be unable to upload or download data, however this data is available if it is required in an emergency.

Please get in touch with Zettagrid support should you have any questions or require assistance.

In an emergency Zettagrid Engineers are able to terminate a tenant migration that is in progress.
Should this situation occur please contact support on 1300 597 656.

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global Operational
Operations Centre Call Centre Operational
Support Central Portal Operational
InterCapital Transit and MPLS Operational
DNS Operational
MyAccount Portal (account.zettagrid.com) Operational
MyAccount Portal (account.zettagrid.id) Operational
Conexim Atlassian Hosting Operational
ZettaNet Web Hosting Operational
ZettaNet Mail Operational
Zettagrid Website Operational
AUS - Adelaide ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Internet Transit Operational
AUS - Brisbane ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
NBN & DSL ? Operational
Simtex VoIP and Fax ? Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Melbourne ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Perth ? Under Maintenance
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Under Maintenance
Simtex VoIP and Fax Operational
NBN & DSL Operational
Hosted Websites Operational
Hosted Email Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Sydney ? Under Maintenance
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup & Replication Under Maintenance
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
VAST Object Storage Operational
Simtex VoIP and Fax Operational
Ethernet (Business Fibre) Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities and Interconnects Operational
Internet Transit Operational
IDN - Cibitung Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
IDN - Jakarta Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
SGP - Singapore Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup & Replication Operational
VDC Backup Operational
SecondSite Operational
MyCloud (Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zettagrid Engineers wish to inform that an upgrade of a storage platform is scheduled during the change window. This is considered hazardous works but is non service affecting and all workloads are expected continue to operate as per normal.

Queries can be directed to support@zettagrid.com quoting CHG0036855.
Posted on May 25, 14:04 AWST
Zettagrid engineers will be upgrading Secondsite in the Sydney Availability zone, to facilitate this all replication will be paused during the change window. Once completed all replication will resume. For questions and queries please contact support and quote CHG0036846
Posted on May 21, 15:20 AWST
Zettagrid Jakarta Zone - Storage Works Jun 2, 23:00 - Jun 3, 05:00 AWST
Zettagrid Engineers wish to inform that an upgrade of a storage platform is scheduled during the change window. This is considered hazardous works but is non service affecting and all workloads are expected continue to operate as per normal.
Posted on May 14, 14:30 AWST
Internet Transit Utilisation - Download ?
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Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Broadband Backhaul Utilisation - Upload ?
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Past Incidents
May 27, 2020

Unresolved incident: WA - Telstra Fibre/Metro/City Ethernet Service(s) Maintenance (CHG0036852).

May 26, 2020

No incidents reported.

May 25, 2020
Completed - The scheduled maintenance has been completed.
May 25, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:00 AWST
Scheduled - Zettagrid engineers will be upgrading Secondsite in the Melbourne Availability zone, to facilitate this all replication will be paused during the change window. Once completed all replication will resume. For questions and queries please contact support and quote CHG0036841
May 21, 12:45 AWST
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - At approximately 22:35 AWST, Zettagrid engineers were alerted to a primary storage controller failure in the Perth zone.

Indications at the time suggested that the failover between controllers occurred and as expected workloads were running on the redundant controller without impact to customer workloads.

We have since had a small number of reports that workloads sensitive to storage latency may have been impacted by this failover.

We have been working with the storage vendor to identify the root cause which has indicated the disruption to be related to a bug in the storage controller software which under very specific circumstances can cause a controller to become unresponsive and reboot. Zettagrid engineers are working with the vendor to install the latest release which addresses this issue.

We do not expect any service disruptions as a result of the software upgrade, however, all related works will be posted to the status page. You may wish to subscribe to alerts for these upgrades, once posted, or all future works by clicking 'Subscribe To Updates'.

If you do have any VMs in Perth zone which are not performing as expected, you may need to initiate a reboot of that VM in the first instance. If you continue to experience issues, please contact the Operations Centre on support@zettagrid.com or 1300 597 656.
May 22, 22:35 AWST
Completed - The scheduled maintenance has been completed.
May 22, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:01 AWST
Scheduled - Zettagrid engineers will be upgrading Secondsite in the Jakarta Availability zone, to facilitate this all replication will be paused during the change window. Once completed all replication will resume. For questions and queries please contact support and quote CHG0036842
May 21, 12:35 AWST
Completed - The scheduled maintenance has been completed.
May 22, 04:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 AWST
Scheduled - Due to a planned maintenance being performed by our upstream provider, service(s) may experience upto 3 hours break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Metro/ City Ethernet service(s) in NSW
May 14, 13:28 AWST
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:03 AWST
Scheduled - Zettagrid engineers will be upgrading Secondsite in the Cibitung Availability zone, to facilitate this all replication will be paused during the change window. Once completed all replication will resume. For questions and queries please contact support and quote CHG0036841
May 21, 08:40 AWST
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 14:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 AWST
Scheduled - Zettagrid engineers will be upgrading Secondsite in the Jakarta Availability zone, to facilitate this all replication will be paused during the change window. Once completed all replication will resume. For questions and queries please contact support and quote CHG0036816
May 14, 14:44 AWST
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020
Completed - Maintenance is complete
May 13, 15:19 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable for a short period during the scheduled maintenance window. Expected outage is less than 10 minutes.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
May 13, 13:52 AWST
Completed - The scheduled maintenance has been completed.
May 13, 02:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:01 AWST
Scheduled - Engineers are upgrading core network infrastructure for Zettagrid in the IDN Jakarta zone.
Network traffic for virtual machines, backup and replication services will be interrupted multiple times for no more than 30 seconds each event.
The network interruptions occur as the network traffic switches between primary and secondary paths.
All virtual machines and services will remain fully operational and automatically restore to normal operations upon completion of the works.

The services impacted include:
- VPS and Virtual Data Centres
- Management access to VPSs and VDCs
- Veeam Backup
- Veeam Replication
- Secondsite Replication.

If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zettagrid.id
May 12, 13:32 AWST