Notice #140998
Recovering

Conexim Web and Email Hosting Errors

Began:

We've fixed the core issue, and are waiting for things to recover.

The server hosting conexim web and email services is experiencing service issues since the application of security patches. As a result, web and email hosted on this platform is not working consistently. Engineers are investigating. There is no ETR (estimated time of resolution) available at this time.

Notice #140276
Identified

Veeam Cloud Connect - Melbourne

Began:

Zettagrid Engineers have identified an issue with a Cloud Connect Scale out backup repository. Customers that may be currently encountering failed backup jobs, we wish to request that you run a "Active Full" backup in order to restore backup processes with the Cloud Connect repositories. Further updates will be provided to affected customers as soon as investigations have been completed.

Zettagrid Engineers are investigating current issues with Cloud Connect Backup jobs in the Melbourne Zone. This currently is affecting only some customer backup jobs. Investigation is underway, and updates will be provided as more information is available.

  • Global
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup
    • ImageArchive & VDC Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Internet Transit
    • Colocation
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Internet Transit
    • Colocation
    • Conexim Web and Email Hosting
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • Disaster Recovery Replication (VMware, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • Disaster Recovery Replication (VMware, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Internet Transit
Upcoming Maintenance

[Scheduled] Adelaide Zone - Management Access Unavailable for Scheduled Maintenance (CHG-1198)

  • ImageArchive & VDC Backup
  • Veeam Backup
  • Disaster Recovery Replication (VMware, Veeam, Zerto)
  • MyCloud (VMware Cloud Director)

Engineers are performing works in the Adelaide Availability Zone affecting the management portal. Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows: - vCloud Management Access - unavailable. - VM Console Access - unavailable. - Provisioning of new services - expect delays. - Veeam Backup (image Archive) - no management & jobs paused. - Veeam Replication - no management & jobs paused.


Previous Incidents

[Resolved] Poly and Yealink Handset Provisioning Outage

Began: Ended: Duration:

Poly and Yealink handsets are currently not able to download configuration files from our provisioning server. Handset provisioning is failing by design, due to an issue with a recently auto-generated certificate.
Engineers are working on a fix - with an estimated restore target of midnight on Monday, 17 Jan.

Please contact Simtex support - support@simtex.com.au if you have any queries or have a device which you need to bring online urgently.

A working certificate has been manually produced as a workaround whilst we look into why the auto-update cert process generates a cert which Poly phones are not happy with.

No further notices from the past 7 days.