All Systems Operational

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global Operational
Operations Centre Call Centre Operational
Support Central Portal Operational
InterCapital Transit and MPLS Operational
DNS Operational
MyAccount Portal (account.zettagrid.com) Operational
MyAccount Portal (accoud.zettagrid.id) Operational
Conexim Atlassian Hosting Operational
ZettaNet Web Hosting Operational
ZettaNet Mail Operational
AUS - Adelaide ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Internet Transit Operational
AUS - Brisbane ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
NBN & DSL ? Operational
Simtex VoIP and Fax ? Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Melbourne ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Perth ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Operational
Hosted Websites Operational
Hosted Email Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Sydney ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
VAST Object Storage Operational
Simtex VoIP and Fax Operational
Ethernet (Business Fibre) Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities and Interconnects Operational
Internet Transit Operational
IDN - Cibitung Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
IDN - Jakarta Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
SGP - Singapore Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup & Replication Operational
VDC Backup Operational
SecondSite Operational
MyCloud (Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zettagrid Engineers wish to inform that Perth Second Site service is scheduled for upgrade of the underlying platform has been rescheduled to the following date.

During the change window all replication will be paused to facilitate the upgrade during the change window. This includes Second Site and Second Site Interzone.
Once upgrade have been completed all job replication will be re-enabled and job’s will continue as per normal.
Posted on Dec 10, 12:40 AWST
MyAccount Release 60 (CHG0036327) Dec 16, 09:30-11:00 AWST
Zettagrid MyAccount portal will be unavailable for approximately 40 minutes during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Posted on Dec 13, 15:50 AWST
Zettanet Engineers are performing upgrades to core network infrastructure.

During the scheduled maintenance window customers may experience multiple outages of no more than 30 minutes each.

Services which may be affected include:
- All Colocation at VDC-PER03(DC3)

Some customers may need to clear arp tables for the gateway IP if services do not restore.

If you have any questions about these works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zetta.net.au or call 1300 139 550
Posted on Dec 12, 13:11 AWST
Internet Transit Utilisation - Download ?
Fetching
Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Broadband Backhaul Utilisation - Upload ?
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Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 AWST
Scheduled - Zettagrid Engineers wish to inform the Sydney Second Site service is scheduled for upgrade of the underlying platform.

During the change window all replication will be paused to facilitate the upgrade during the change window. This includes Second Site and Second Site Interzone.
Once upgrade have been completed all job replication will be re-enabled and job’s will continue as per normal.
Dec 4, 13:52 AWST
Completed - The scheduled maintenance has been completed.
Dec 11, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 05:00 AWST
Scheduled - Due to a planned maintenance by our upstream, a small number of ADSL, NBN and ALL Mobile Broadband Services may be disrupted for up to 30 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Nov 18, 13:19 AWST
Dec 10, 2019
Completed - The scheduled maintenance has been completed.
Dec 10, 12:38 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 AWST
Scheduled - Zettagrid Engineers wish to inform that Perth Second Site service is scheduled for upgrade of the underlying platform.

During the change window all replication will be paused to facilitate the upgrade during the change window. This includes Second Site and Second Site Interzone.
Once upgrade have been completed all job replication will be re-enabled and job’s will continue as per normal.
Dec 4, 13:32 AWST
Completed - The scheduled maintenance has been completed.
Dec 10, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 AWST
Scheduled - Engineers are performing emergency maintenance on core network infrastructure to resolve an urgent issue.

This maintenance is not anticipated to have any effect on the normal operation of services.
Please note that this is a hazard notification only and no action is required.

The services that may be impacted include:
- VPS and Virtual Data Centres
- Internet and InterCapital Transit
- Colocation

If you have any questions about this works or discover issues with your services upon conclusion of the maintenance, contact the Operation Centre by email to support@zettagrid.com or call 1300 597 656.
Dec 9, 08:58 AWST
Completed - The scheduled maintenance has been completed.
Dec 10, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 AWST
Scheduled - Zettanet Engineers are performing emergency maintenance to rectify a potential hardware issue.

During the scheduled maintenance window customers may experience multiple outages of upto 10 minutes each.

Services which may be affected include:
- All Colocation at VDC-PER03(DC3)

Some customers may need to clear arp tables for the gateway IP if services do not restore.

If you have any questions about these works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zetta.net.au or call 1300 139 550
Dec 5, 11:15 AWST
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 23:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:01 AWST
Scheduled - ZettaNet engineers are performing network maintenance impacting core devices in Brisbane. During the scheduled maintenance window customers may experience multiple outages of no more than 5 minutes each.

The services in the Brisbane zone which may be affected include:
- Internet and InterCapital Transit
- Ethernet Services
- MPLS Services

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.
Nov 27, 14:57 AWST
Completed - The scheduled maintenance has been completed.
Dec 9, 11:30 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:30 AWST
Scheduled - Zettagrid Engineers wish to inform, that SecondSite in the Jakarta Zone and Cibitung Zone's will be paused during the change window to facilitate an upgrade of the underlying platform.

During the change window replication will be paused, restore and test functions will be locked. Once completed all replication and functionality will resume as normal
Dec 6, 13:07 AWST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - Fibre splicing is now complete and all services restored.
If your service has not restored to normal operations please power cycle your Router in the first instance.
If this action still does not restore your service or are having any issues then please
contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Dec 4, 07:49 AWST
Update - A fibre cable break has been identified. Fibre splicing team on route to location.
Dec 3, 15:22 AWST
Identified - Attending field technicians have identified cabling faults and are attending to the required works. Further updates as they become available.
Dec 3, 14:35 AWST
Investigating - Our upstream provider has identified a service disruption impacting some NBN customers connecting to the Doubleview POI (Point Of Interconnect). Investigations are ongoing. Further updates will be provided as they become available.
Dec 3, 13:26 AWST
Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 15:22 AWST
Update - We are continuing to monitor for any further issues.
Dec 2, 15:01 AWST
Monitoring - Our upstream carrier is implementing a fix and 1300 inbound calls are starting to flow through to Simtex.
Calls from:
Telstra - working
Optus and Vodaphone - some failures
Dec 2, 14:54 AWST
Investigating - Inbound calls to some 1300 numbers are failing due to an outage upstream of Simtex.
We will update this incident as soon as more information is available.
Dec 2, 14:20 AWST
Completed - The scheduled maintenance has been completed.
Dec 2, 11:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:00 AWST
Scheduled - Zettagrid Engineers will be Conducting a maintenance job for SecondSite platform in Perth availability zone. VPG replication jobs will be paused during the change window. Should any support be required please email support@zettagrid.com and quote CHG0036255.
Nov 28, 13:13 AWST
Dec 1, 2019

No incidents reported.