Notice #69101
Identified

Sydney Availabilty Zone - Veeam Backup and Replication

Began:

Customers may experience their Cloud Connect services being temporarily disabled while Zettagrid engineers perform ongoing storage migration maintenance.
Zettagrid will contact customers directly if it is found that customer interaction is required.
While migrations are taking place, customers will be unable to upload or download data, however this data is available if it is required in an emergency.
Please get in touch with Zettagrid support should you have any questions or require assistance.
In an emergency Zettagrid Engineers are able to terminate a tenant migration that is in progress.
Should this situation occur please contact support on 1300 597 656.

Customers may experience their Cloud Connect services being temporarily disabled while Zettagrid engineers perform ongoing storage migration maintenance.
Zettagrid will contact customers directly if it is found that customer interaction is required.
While migrations are taking place, customers will be unable to upload or download data, however this data is available if it is required in an emergency.
Please get in touch with Zettagrid support should you have any questions or require assistance.
In an emergency Zettagrid Engineers are able to terminate a tenant migration that is in progress.
Should this situation occur please contact support on 1300 597 656.

  • Global
    • Operations Centre Call Centre
    • Support Central Portal
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
    • ZettaNet Web Hosting
    • ZettaNet Mail
    • Zettagrid Website
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities and Interconnects
    • Internet Transit
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
Upcoming Maintenance

[Scheduled] Jakarta - Virtual Data Centre Network Maintenance

  • Virtual Data Centre (VDC)

Engineers will be performing upgrades on network edge gateway devices (NSX edge) for customers in the Jakarta zone.

Outage:
- Network access will be interrupted on each device for 30 seconds to 5 minutes during the maintenance window.
- Virtual Machines will continue to run and internal communications between VMs in the same VDC are not affected.

If you experience problems after the maintenance period please call our support team on +62 811 28 38 78.

[Scheduled] Cibitung - Virtual Data Centre Network Maintenance

  • Virtual Data Centre (VDC)

Engineers will be performing upgrades on network edge gateway devices (NSX edge) for customers in the Jakarta zone.

Outage:
- Network access will be interrupted on each device for 30 seconds to 5 minutes during the maintenance window.
- Virtual Machines will continue to run and internal communications between VMs in the same VDC are not affected.

If you experience problems after the maintenance period please call our support team on +62 811 28 38 78.

[Scheduled] vCloud Director Platform Maintenance - Cibitung Zone

  • Virtual Data Centre (VDC)
  • ImageArchive & VDC Backup
  • Veeam Backup and Replication
  • MyCloud (VMware Cloud Director)

During the maintenance window, all VMs and Replication jobs will continue to function as normal.
The following services will be unavailable:
- vCloud Portal access
- Provisioning of new vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- SecondSite Failover/Test Failover
- InterZone Replication failover

[Scheduled] MyAccount Release 65 (Eagle Bay Release CHG0037099)

  • MyAccount Portal (account.zettagrid.com)
  • MyAccount Portal (account.zettagrid.id)

Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs


Previous Incidents

[Complete] Jakarta Zone NSX Platform Maintenance

Began: Ended: Duration:
  • Virtual Data Centre (VDC)
  • MyCloud (VMware Cloud Director)

Engineers will be performing maintenance on Jakarta NSX platform. During this period the following will be unavailable:

- Management of NSX Edge Devices from both vCloud and My Account portal
- Virtual Machine network configuration change
- Provisioning new vDC from My Account portal

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] MyAccount Release 64 (Dynamite Bay Release CHG0037087)

Began: Ended: Duration:
  • MyAccount Portal (account.zettagrid.id)
  • MyAccount Portal (account.zettagrid.com)

Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] vCloud Director Platform Maintenance - Jakarta Zone

Began: Ended: Duration:
  • SecondSite
  • ImageArchive & VDC Backup
  • Veeam Backup and Replication
  • MyCloud (VMware Cloud Director)
  • Virtual Data Centre (VDC)

During the maintenance window, all VMs and Replication jobs will continue to function as normal.
The following services will be unavailable:
- vCloud Portal access
- Provisioning of new vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- SecondSite Failover/Test Failover
- InterZone Replication failover

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.