In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 AWST
Scheduled - Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 30 minute break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "AAPT" Fibre/ Ethernet service(s) in Sydney
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of ADSL and NBN Services may be disrupted for up to 120 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global Operational
Operations Centre Call Centre Operational
Support Central Portal Operational
InterCapital Transit and MPLS Operational
DNS Operational
MyAccount Portal (account.zettagrid.com) Operational
MyAccount Portal (accoud.zettagrid.id) Operational
Conexim Atlassian Hosting Operational
ZettaNet Web Hosting Operational
ZettaNet Mail Operational
AUS - Adelaide ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Internet Transit Operational
AUS - Brisbane ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
NBN & DSL ? Operational
Simtex VoIP and Fax ? Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Melbourne ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Perth ? Under Maintenance
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Under Maintenance
Hosted Websites Operational
Hosted Email Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Sydney ? Under Maintenance
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
VAST Object Storage Operational
Simtex VoIP and Fax Operational
Ethernet (Business Fibre) Under Maintenance
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities and Interconnects Operational
Internet Transit Operational
IDN - Cibitung Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
IDN - Jakarta Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
SGP - Singapore Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup & Replication Operational
VDC Backup Operational
SecondSite Operational
MyCloud (Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WA - ADSL/ NBN Maintenance Nov 15, 00:00-06:00 AWST
Due to a planned maintenance by our upstream, small number of ADSL and NBN Services may be disrupted for up to 120 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Posted on Oct 31, 10:28 AWST
Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 10 minute break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Metro Ethernet service(s) in WA
Posted on Nov 6, 08:39 AWST
Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 14:04 AWST
Scheduled - Engineers will be performing upgrades on network edge devices for customers in the Melbourne zone.

Services Impacted:
- Melbourne Virtual Data Centers with Basic (vShield) Network
- Melbourne External Network (Net_External) Subscriptions

Outage:
Network access will be interrupted on each device for 30 seconds to 2 minutes during the maintenance window of 2100-2300 AEDT / 1800-2000 AWST
Virtual Machines will continue to run and internal communications between VMs in the same VDC are not affected.

If you experience problems after the maintenance period please call our support team on 1300 597 656

This change will upgrade the services will to the new Advanced NSX edge. For more information see https://blog.zettagrid.com/nsx-is-now-the-default-edge-firewall or https://www.zettagrid.com/NSXEdgeAdoptionandBasicEdgeUpgradeFAQ or contact the support team on support@zettagrid.com or 1300 597 656.
Nov 8, 14:01 AWST
Engineers will be performing upgrades on network edge devices for customers in the Sydney zone.

Services Impacted:
- Sydney Virtual Data Centers with Basic (vShield) Network
- Sydney External Network (Net_External) Subscriptions

Outage:
Network access will be interrupted on each device for 30 seconds to 2 minutes during the maintenance window of 2100-0000 AEDT / 1800-2100 AWST
Virtual Machines will continue to run and internal communications between VMs in the same VDC are not affected.

If you experience problems after the maintenance period please call our support team on 1300 597 656

This change will upgrade the services will to the new Advanced NSX edge. For more information see https://blog.zettagrid.com/nsx-is-now-the-default-edge-firewall or https://www.zettagrid.com/NSXEdgeAdoptionandBasicEdgeUpgradeFAQ or contact the support team on support@zettagrid.com or 1300 597 656.
Posted on Nov 8, 14:06 AWST
Engineers will be performing upgrades on network edge devices for customers in the Perth zone.

Services Impacted:
- Perth Virtual Data Centers with Basic (vShield) Network
- Perth External Network (Net_External) Subscriptions

Outage:
Network access will be interrupted on each device for 30 seconds to 2 minutes during the maintenance window of 2000-2300 AWST
Virtual Machines will continue to run and internal communications between VMs in the same VDC are not affected.

If you experience problems after the maintenance period please call our support team on 1300 597 656

This change will upgrade the services will to the new Advanced NSX edge. For more information see https://blog.zettagrid.com/nsx-is-now-the-default-edge-firewall or https://www.zettagrid.com/NSXEdgeAdoptionandBasicEdgeUpgradeFAQ or contact the support team on support@zettagrid.com or 1300 597 656.
Posted on Nov 8, 14:10 AWST
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Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 AWST
Scheduled - Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 30 minute break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "AAPT" Fibre/ Ethernet service(s) in WA
Oct 31, 10:14 AWST
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of ADSL and NBN Services may be disrupted for up to 30 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Oct 31, 10:12 AWST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:01 AWST
Scheduled - Due to a planned maintenance by our upstream, small number of ADSL and NBN Services may be disrupted for up to 30 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows:
Step 1) Power cycle your Router.

If this action still does not restore your service then:
Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Oct 31, 09:58 AWST
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:01 AWST
Scheduled - Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 30 minute break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "AAPT" Fibre/ Ethernet service(s) in Sydney
Oct 31, 09:48 AWST
Nov 8, 2019
Resolved - We have been advised that a permanent fix is in place for the 08 6424 8xxx number range. Telstra and AAPT have removed invalid routing information from their systems which was causing calls to fail. We believe this invalid data was the cause of other previous issues this number range has experienced.
Nov 8, 14:08 AWST
Monitoring - We're happy to report Telstra has put in place a temporary fix for the affected numbers whilst further root-cause investigation takes place.
We will continue to monitor and update when a permanent fix is in place.
Nov 6, 07:47 AWST
Update - This issue is ongoing with Telstra, AAPT and Vocus top level engineers and escalated to upper management.
We have recently been told the fault is affecting other provider number ranges as well as Simtex, but carriers are unwilling to provide estimated restore times.
Next update 18:00-20:00
Nov 5, 16:28 AWST
Update - This outage was escalated to the highest level at 16:00 on 4/11. After multiple tests throughout the night engineers upstream are now waiting for AAPT engineers to resolve the issue.
The numbers are not meant to traverse AAPT network but we believe the fault is occurring due to a routing issue on their side.
Please rest assured we are applying as much pressure as possible in order to resolve this issue as soon as possible, and working on a plan to ensure this does not occur in the future.
Nov 5, 08:06 AWST
Update - Unfortunately we have no estimated restore target for this issue - upstream engineers are still working on the fault.
Nov 4, 12:44 AWST
Update - Telstra, AAPT and Vocus engineers are still working on this fault, as the issue is in an inter-carrier fault.
The fault has been escalated and we're pushing for a resolution this morning.
Nov 4, 08:42 AWST
Identified - The issue has been identified and a fix is being implemented.
Nov 1, 12:35 AWST
Investigating - Sporadic calls to some numbers within the 08 6424 xxxx range may hear a notification reporting calls cannot be completed. This error is being generated upstream of Simtex and we're currently investigating the cause.
Nov 1, 11:27 AWST
Nov 7, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019
Resolved - This incident has been resolved.
Nov 1, 16:55 AWST
Identified - Some NBN, DSL and Mobile Broadband customers will not be able to authenticate and connect to the internet.
Nov 1, 16:43 AWST
Resolved - This incident has been resolved.
Nov 1, 16:55 AWST
Identified - The issue has been identified and a fix is being implemented.
Nov 1, 16:50 AWST
Oct 31, 2019

No incidents reported.