Notice #70452
Underway

vCloud Availability(VCAV) Platform Maintenance - Perth and Sydney Zone

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Zettagrid engineers will be performing planned VCAV upgrade maintenance in Perth and Sydney VCAV availability zone. All replication jobs will be paused during the maintenance window. Should any support be required please email support@zettagrid.com and quote CHG0036989.

Notice #69101
Identified

Sydney Availabilty Zone - Veeam Backup and Replication

Began:

Issue has been identified and Zettagrid engineers are performing maintenance job on Sydney Cloud Connect Platform. During the maintenance window some of the tenant jobs will be paused.

Zettagrid engineers have identified an issue with Veeam Backup in Replication in the Sydney Zone. During the change window jobs will be paused. Once maintenance is completed jobs will as the next expected backup window.

  • Global
    • Operations Centre Call Centre
    • Support Central Portal
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
    • ZettaNet Web Hosting
    • ZettaNet Mail
    • Zettagrid Website
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities and Interconnects
    • Internet Transit
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
Upcoming Maintenance

[Scheduled] QLD - Telstra Fibre/Metro/City Ethernet Service(s) Maintenance (CHG0036991)

  • Ethernet (Business Fibre)

Due to a planned emergency maintenance being performed by our upstream provider, service(s) may experience a 2 hours 30 minutes break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Metro Ethernet service(s) in QLD

[Scheduled] Perth Network Maintenance CHG0036977

  • Data Centre Facilities & Interconnects

ZettaNet engineers are performing network maintenance in Perth. During the scheduled maintenance window customers may experience multiple outages of no more than 2-5 minutes each.

The services in all Perth zones which may be affected include:
- Selected Ethernet Services
- Selected MPLS Services
- Selected Customer Colo

Network services for Zettagrid virtual machines will not be affected.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.

[Scheduled] Melbourne Zone - vCloud 10 Management Portal Upgrades - CHG0036990

  • Virtual Data Centre (VDC)
  • MyCloud (VMware Cloud Director)

During the maintenance window, all VMs and Replication jobs will continue to function as normal.
The following services will be unavailable:
- vCloud Portal access
- Provisioning of new vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- SecondSite Failover/Test Failover
- InterZone Replication failover

If you require emergency restore, failover or changes during this period please contact support referencing CHG0036990.


Previous Incidents

[Complete] Brisbane Zone - vCloud 10 Management Portal Upgrades - CHG0036934

Began: Ended: Duration:

During the maintenance window, all VMs and Replication jobs will continue to function as normal.
The following services will be unavailable:
- vCloud Portal access
- Provisioning of new vDC
- Modifications to existing vDC including VMs, Basic & Advanced NSX Edges
- My Account Portal Graphs & Metrics
- Console access to vDC VMs
- Veeam Restore into vDC
- SecondSite Failover/Test Failover
- InterZone Replication failover

If you require emergency restore, failover or changes during this period please contact support referencing CHG0036934.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The maintenance is now complete. Thanks for your patience.

[Complete] MyAccount Release 63 (CHG0036964)

Began: Ended: Duration:
  • MyAccount Portal (account.zettagrid.id)
  • MyAccount Portal (account.zettagrid.com)

Zettagrid MyAccount portal will be unavailable for 15-45 minutes during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.