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  • Global
    • Operations Centre Call Centre
    • Support Central Portal
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
    • ZettaNet Web Hosting
    • ZettaNet Mail
    • Zettagrid Website
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup & Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Data Centre Facilities and Interconnects
    • Internet Transit
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • SecondSite
    • MyCloud (VMware Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Data Centre Facilities & Interconnects
    • Internet Transit
Upcoming Maintenance

[Scheduled] Perth Zone - Management Access Unavailable for Scheduled Maintenance (CHG0037459)

  • Veeam Backup and Replication
  • MyCloud (VMware Cloud Director)

Engineers are performing maintenance in the Perth Availability Zone. Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable.
- VM Console Access - unavailable.
- Provisioning of new services - expect delays.
- Veeam Backup (image Archive) - no management
- Veeam Replication - no management & jobs paused.


Previous Incidents

[Complete] vCloud Director Availability(VCAV/VCDA) Platform Maintenance - Sydney Zone

Began: Ended: Duration:
  • MyCloud (VMware Cloud Director)

Zettagrid engineers will be performing planned VCAV/VCDA maintenance in Sydney availability zone. All replication jobs will be paused during the maintenance window. Should any support be required please email support@zettagrid.com and quote CHG0037493.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] BRISBANE - Telstra Fibre/Metro/City Ethernet Service(s) Emergency Maintenance (CHG0037497)

Began: Ended: Duration:
  • Ethernet (Business Fibre)

Zettanet engineers are performing an emergency maintenance which will affect 'Telstra' Ethernet services in QLD only.

During the scheduled maintenance window, customers may experience an outage of upto 15 minutes.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore.

If you have any questions about these works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zetta.net.au or call 1300 139 550

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Perth Zone - Management Access Unavailable for Scheduled Maintenance (CHG0037467)

Began: Ended: Duration:
  • MyCloud (VMware Cloud Director)
  • Virtual Data Centre (VDC)
  • Virtual Server (VPS)
  • ImageArchive & VDC Backup
  • Veeam Backup and Replication
  • SecondSite

Engineers are performing security patches to the Perth Availability Zone. Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable.
- VM Console Access - unavailable.
- Provisioning of new services - expect delays.
- Veeam Backup (image Archive) - no management & jobs paused.
- Veeam Replication - no management & jobs paused.
- SecondSite - Replication jobs paused. Please don't change any VPG configs during the maintenance window.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.