Due to a planned maintenance by our upstream, small number of NBN Services may be disrupted for up to 120 minutes within the change window.
Upon completion of the change all services are expected to automatically return to normal operational status.
If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows: Step 1) Power cycle your Router
If this action still does not restore your service then: Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Posted on
Jul 8, 09:25 AWST
Resolved -
My Account page access issues should now be resolved for all users. If you are continuing to have issues in accessing the My Account page please contact our support team.
Jul 17, 16:42 AWST
Investigating -
The Zettagrid "My Account" portal is currently unavailable. Engineers are investigating.
Jul 17, 16:11 AWST
Completed -
The scheduled maintenance has been completed.
Jul 17, 09:12 AWST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:01 AWST
Scheduled -
Zettagrid Engineers will be Conducting an upgrade of the Veeam platform, during this period Veeam Cloud Connect, Image Archive and Veeam Replication tenants will be disabled. Jobs will run as per their next scheduled time slot. Should any support be required please email support@zettagrid.com or call 1300 597 656 and quote CHG0035685
Jul 10, 08:39 AWST
Completed -
The scheduled maintenance has been completed.
Jul 17, 06:00 AWST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 AWST
Scheduled -
Due to a planned maintenance by our upstream, small number of NBN Services may be disrupted for up to 120 minutes within the change window.
Upon completion of the change all services are expected to automatically return to normal operational status.
If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows: Step 1) Power cycle your Router
If this action still does not restore your service then: Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au
Jul 3, 09:42 AWST
Resolved -
This incident has been resolved.
Jul 15, 15:12 AWST
Monitoring -
Engineers have restored services and are currently monitoring call traffic.
Jul 8, 14:16 AWST
Investigating -
We’re currently experiencing intermittent issues terminating outbound calls. Engineers are currently investigating the issue.
Jul 8, 13:49 AWST
Completed -
The scheduled maintenance has been completed.
Jul 11, 10:49 AWST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 09:30 AWST
Scheduled -
Zettagrid MyAccount portal will be unavailable in each location for approximately 15 minutes during the scheduled maintenance window. As a result customers will: - Experience delays in the provisioning of new services - Be unable to modify resource allocations for existing virtual machines
For urgent resource requests contact the Operations Centre - Australia 1300 597 656 - Indonesia +62-811-28-38-78
The following services are unaffected and will remain fully operational - All Virtual Machines - vCloud management access for VDCs
Jul 9, 10:32 AWST
Completed -
The scheduled maintenance has been completed.
Jul 9, 13:00 AWST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:00 AWST
Scheduled -
Zettagrid Engineers will be Conducting an upgrade of the Veeam platform, during this period Veeam Cloud Connect, Image Archive and Veeam Replication tenants will be disabled. Should any support be required please email support@zettagrid.id
Jul 4, 16:47 AWST
Resolved -
All services have remained stable and fully operational.
Jul 8, 16:50 AWST
Monitoring -
All services have been fully restored. For email services, please restart your device. If you continue to experience any difficulties please contact the Operations Centre.
Jul 8, 14:18 AWST
Investigating -
We are currently investigating a disruption effecting our Hosting, Email and website services. Further updates will be provided as they become available.
Jul 8, 13:44 AWST