All Systems Operational

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Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global Operational
Operations Centre Call Centre Operational
Support Central Portal Operational
InterCapital Transit and MPLS Operational
DNS Operational
MyAccount Portal (account.zettagrid.com) Operational
MyAccount Portal (account.zettagrid.id) Operational
Conexim Atlassian Hosting Operational
ZettaNet Web Hosting Operational
ZettaNet Mail Operational
AUS - Adelaide ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Internet Transit Operational
AUS - Brisbane ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
NBN & DSL ? Operational
Simtex VoIP and Fax ? Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Melbourne ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Perth ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Ethernet (Business Fibre) Operational
Simtex VoIP and Fax Operational
NBN & DSL Operational
Hosted Websites Operational
Hosted Email Operational
4G Wireless Broadband Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
AUS - Sydney ? Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup & Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
VAST Object Storage Operational
Simtex VoIP and Fax Operational
Ethernet (Business Fibre) Operational
NBN & DSL Operational
4G Wireless Broadband Operational
Data Centre Facilities and Interconnects Operational
Internet Transit Operational
IDN - Cibitung Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
ImageArchive & VDC Backup Operational
Veeam Backup and Replication Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
IDN - Jakarta Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup and Replication Operational
ImageArchive & VDC Backup Operational
SecondSite Operational
MyCloud (VMware Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
SGP - Singapore Operational
Virtual Data Centre (VDC) Operational
Virtual Server (VPS) Operational
Veeam Backup & Replication Operational
VDC Backup Operational
SecondSite Operational
MyCloud (Cloud Director) Operational
Data Centre Facilities & Interconnects Operational
Internet Transit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
vCenter/ESXi Update - Engineers are performing upgrades to the Perth Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Posted on Feb 6, 09:10 AWST
Zettagrid Engineers will be Conducting an upgrade of the Veeam platform, during this period Veeam Cloud Connect, Veeam Replication , Image Archive and vDC backup tenants will be disabled. Jobs will run as per their next scheduled time slot. Should any support be required please email support@zettagrid.com and quote CHG0036479.
Posted on Feb 14, 13:22 AWST
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Broadband Backhaul Utilisation - Download ?
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Past Incidents
Feb 17, 2020
Completed - The scheduled maintenance has been completed.
Feb 17, 10:55 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:00 AWST
Scheduled - MyAccount Authentication services will be unavailable for up to 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects authentication (Login) to MyAccount for Zettagrid, ZettaNet, Simtex & Conexim customers.
Key functionality affected includes:
- Zettagrid - modifications to existing services.
- Zettagrid - request provisioning of new services.
- ZettaNet - provisioning of new services.
- ZettaNet - broadband new authentication.
- All customers - access to accounts details and billing information.

All VMs will remain fully operational.
All existing authenticated broadband services will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

For urgent requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78
Feb 13, 16:00 AWST
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 14:00 AWST
Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Melbourne Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 6, 09:08 AWST
Resolved - The problem has been confirmed as resolved. VDC Provisioning and Resize is functioning normally.
Feb 13, 09:15 AWST
Update - The problem has been resolved and systems confirmed as working correctly.
Feb 13, 09:10 AWST
Identified - VDC Provisioning and resize operations from MyAccount are currently not available in Perth, Sydney, Melbourne and Jakarta zones. VDC status information in MyAccount is also affected in these zones.
VCloud management is available. VMs are all operating as normal.
Please contact service desk if you need immediate assistance.
Feb 12, 19:57 AWST
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:00 AWST
Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Sydney Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 6, 09:07 AWST
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 17:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:00 AWST
Scheduled - Zettagrid Engineers wish to inform the Melbourne Second Site service is scheduled for an additional upgrade of the underlying platform.

During the change window all replication will be paused to facilitate the upgrade during the change window. This includes Second Site and Second Site Interzone.
Once upgrade have been completed all job replication will be re-enabled and job’s will continue as per normal.

For further information feel free to contact support@zettagrid.com.au
Feb 7, 13:20 AWST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 AWST
Scheduled - Zettagrid Engineers wish to inform that an upgrade of a storage platform is scheduled during the change window. This is considered hazardous works but is non service affecting and all workloads are expected continue to operate as per normal.

Queries can be directed to support@zettagrid.com quoting CHG0036422
Feb 4, 15:15 AWST
Feb 6, 2020

No incidents reported.

Feb 5, 2020
Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:01 AWST
Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Adelaide and Brisbane Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 3, 08:48 AWST
Completed - The scheduled maintenance has been completed.
Feb 5, 11:32 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:30 AWST
Scheduled - Zettagrid MyAccount portal will be unavailable during the scheduled maintenance window.
As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre
- Australia 1300 597 656
- Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational
- All Virtual Machines
- vCloud management access for VDCs
Jan 31, 16:02 AWST
Feb 4, 2020
Completed - The scheduled maintenance has been completed.
Feb 4, 12:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 10:00 AWST
Scheduled - vCenter/ESXi Update - Engineers are performing upgrades to the Singapore Availability Zone. As a result, Management Access will be unavailable for no more than 2 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- SecondSite - Please don't change any VPG configs during the maintenance window

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.
Feb 3, 08:46 AWST
Resolved - Access to Website and My Account Portal has now been restored.
Feb 4, 07:55 AWST
Investigating - Engineers are investigating loss of access to Simtex website and My account portal. If your request is urgent, please contact support on 1300 888 519 or support@simtex.com.au.
Feb 4, 07:11 AWST
Feb 3, 2020

No incidents reported.