All systems are go

Don't agree with this? Please let us know

  • Global
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup
    • ImageArchive & VDC Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Internet Transit
    • Colocation
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Internet Transit
    • Colocation
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • Disaster Recovery Replication (VMware, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • Disaster Recovery Replication (VMware, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Internet Transit
Previous Incidents

[Complete] Perth Availability Zone - Veeam Cloud Connect Backup and Replication Maintenance

Began: Ended: Duration:
  • Disaster Recovery Replication (VMware, Veeam, Zerto)
  • Veeam Backup

Zettagrid Engineers will be conducting maintenance to Perth zone. During the change window all tenants and jobs will be disabled including Veeam Cloud Connect and Veeam Cloud Connect Replication. Once completed All services will be enabled and jobs should continue as per schedule.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We've decided to reschedule this for another time.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] QLD - Telstra Fibre Ethernet Service(s) Maintenance (CHG-680)

Began: Ended: Duration:
  • Ethernet (Business Fibre)

Due to a planned maintenance being performed by our upstream provider, service(s) may experience a 10 minutes break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre Ethernet service(s) in QLD

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Sydney Zone - Veeam Cloud Connect Backup and Replication Issues

Began: Ended: Duration:
  • Veeam Backup

Zettagrid Engineers are investigating some reported connectivity issues with Veeam Cloud Connect and Replication backup jobs in Zettagrid Sydney zone.

Some Cloud Connect Backup jobs may be temporarily disabled whilst investigating this issue further.

Cloud Connect Backup jobs are resuming, and will all jobs will be monitored further.

We've now resolved the incident. Thanks for your patience.

[Resolved] Melbourne Zone - Veeam Backup and Replication

Began: Ended: Duration:
  • Veeam Backup

Zettagrid Engineers have identified an issue with Veeam Cloud Connect and Replication backup jobs. Engineers are currently investigating the issue further with the vendor and will provide updates as soon as possible.

Further investigations are ongoing. Cloud Connect backups are restored, and customers should see backup jobs resuming operation.

We've now resolved the incident. Thanks for your patience.

[Complete] WA - NBN Maintenance (CHG-682)

Began: Ended: Duration:
  • NBN & DSL

Due to a planned maintenance by our upstream, small number of NBN Services may be disrupted for up to 60 minutes within the change window.

Upon completion of the change all services are expected to automatically return to normal operational status.

If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows: Step 1) Power cycle your Router.

If this action still does not restore your service then: Step 2) Contact the Operations Centre on 1300 139 550 or email to support@zetta.net.au

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Jakarta and Cibitung Zone - Veeam Backup and Replication Version 11 upgrade maintenance

Began: Ended: Duration:
  • ImageArchive & VDC Backup
  • ImageArchive & VDC Backup
  • Veeam Backup and Replication
  • Veeam Backup and Replication

Zettagrid Engineers will be conducting upgrade maintenance to All Veeam services in the Jakarta and Cibitung zones. This includes, Image Archive, vDC Backup, Veeam Cloud Connect and Cloud Connect Replication. During the change window all tenants and jobs will be disabled. Once completed all services will be enabled and jobs should continue as per schedule.

For questions or queries please contact Zettagrid Indonisia Support Team and quote CHG-683.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] MyAccount Indonesia Maintenance (CHG-687)

Began: Ended: Duration:
  • MyAccount Portal (account.zettagrid.id)

Indonesia MyAccount portal will be unavailable during the scheduled maintenance window. Zettagrid MyAccount in Indonesia will be affected. As a result customers will: - Experience delays in the provisioning of new services - Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre - Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580) - Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational - Zettagrid, ZettaNet, and Simtex MyAccount in Australia - All Virtual Machines - vCloud management access for VDCs - Network and Broadband connectivity - VOIP services

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.