Provisioning and Modifying services unavailable in Cibitung Zone
Monitoring - The identified issue has been resolved. Provisioning and modifying services in Cibitung availability zone is working correctly.
Engineers are monitoring
Feb 19, 16:30 AWST
Identified - Issues have been identified preventing provisioning new services or modifying existing services in Cibitung Zone. Existing services are still operating successfully.
If you have an urgent need to add or update services please contact support - support@zettagrid.id or +62-811-28-38-78
Jakarta and Australian Zones are not affected by this issue.
Engineers are working on a solution.
Feb 19, 15:52 AWST
Network outage - Jakarta and Cibitung Zone
Monitoring - Problems have been resolved and engineers are continuing to monitor network in Jakarta and Cibitung zone.
Interzone replication is still affected.
Feb 19, 15:47 AWST
Update - Engineers have identified the issue is affected Jakarta Zone only. Customer's VM in Cibitung zone shouldn't be affected. However, management portal and MyAccount portal is down for both Jakarta and Cibitung Zone.
Feb 18, 19:25 AWST
Investigating - Engineers have been alerted to an issue affecting Jakarta and Cibitung zone, At this stage we are investigating.
Feb 18, 19:20 AWST

About This Site

Scheduled maintenance and unexpected disruptions for Zettagrid, ZettaNet, Simtex and Conexim.

Global ? Operational
Operations Centre ? Operational
Internet Transit ? Operational
InterCapital Transit and MPLS ? Operational
DNS ? Operational
MyAccount Portal (Australia) ? Operational
MyAccount Portal (Indonesia) ? Operational
Conexim Atlassian Hosting ? Operational
Zettagrid Support Central Portal ? Operational
ZettaNet Support Central Portal ? Operational
ZettaNet Web Hosting Operational
Australia - New South Wales ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Data Centre Facilities ? Operational
Internet Transit ? Operational
MyCloud ? Operational
Australia - Queensland ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Data Centre Facilities ? Operational
Australia - Victoria ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Data Centre Facilities ? Operational
MyCloud ? Operational
Australia - Western Australia ? Operational
Virtual Server (VPS) ? Operational
Virtual Data Centre (VDC) ? Operational
SecondSite ? Operational
ImageArchive ? Operational
Veeam Backup and Replication ? Operational
VAST Object Storage ? Operational
VoIP and Fax ? Operational
Ethernet (Fibre/Midband) ? Operational
Broadband ? Operational
Hosted Websites ? Operational
Hosted Email ? Operational
Data Centre Facilties ? Operational
Indonesia - Jakarta ? Partial Outage
Virtual Data Centre (VDC) ? Operational
Virtual Server (VPS) ? Operational
Veeam Backup and Replication ? Operational
ImageArchive ? Operational
SecondSite Partial Outage
Indonesia - Cibitung Partial Outage
Virtual Data Centre (VDC) Operational
Veeam Backup and Replication Operational
Virtual Server (VPS) Operational
ImageArchive Operational
SecondSite Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Storage Maintenance Sydney Zone Feb 21, 15:00-21:00 AWST
Zettagrid engineers will be performing updates to production storage in order to maintain the reliability and performance of VM storage. No impact to production workloads is expected during the course of the maintenance and all works are subject to comprehensive pre-checks and are supervised by our storage vendor during the course of the upgrade. If further information is require please contact support on support@zettagrid.com or phone 1300 597 656 and quote CHG0035129
Posted on Feb 14, 14:14 AWST
CHG0035156 - Jakarta and Cibitung Zone vShield/Basic NSX Edge Gateway Maintenance Feb 21, 21:00 - Feb 22, 00:00 AWST
Update - We will be undergoing scheduled maintenance during this time.
Feb 18, 17:52 AWST
Scheduled - Engineers will be performing network maintenance of vShield/Basic NSX Edge Gateway in Jakarta and Cibitung Zone. As a result some of the Edge Gateways would have a brief internet interruption which should be no more than 5 mins.

During the maintenance window all client VMs will operate as normal. Please contact Zettagrid Support on +62-811-28-38-78 if you need any assistance.
Feb 21, 21:00 AWST
Melbourne - Management Access Unavailable for Scheduled Maintenance CHG0035132 Feb 25, 19:30-23:30 AWST
Engineers are performing upgrades to the Melbourne Availability Zone. As a result, Management Access will be unavailable for no more than 4 hours during the maintenance window.

Customer virtual machines will not be affected by this work and are expected to remain fully operational.

The service impact is as follows:
- vCloud Management Access - unavailable
- Console Access - unavailable
- Provisioning of new services - expect delays
- Veeam Backup (image Archive) - no management & jobs paused
- Veeam Replication - no management & jobs paused
- Second Site replication will be paused during the window and will continue once completed

Note: All backup and replication jobs will be paused and will resume once the maintenance is complete.

If you discover any issues upon conclusion of this work or have any questions, log a request with the Operation Centre via email to support@zettagrid.com or call 1300 597 656 quoting change number CHG0035132
Posted on Feb 19, 15:40 AWST
Storage Maintenance Perth Zone Feb 26, 18:00 - Feb 27, 00:00 AWST
Zettagrid engineers will be performing updates to production storage in order to maintain the reliability and performance of VM storage.
No impact to production workloads is expected during the course of the maintenance and all works are subject to comprehensive pre-checks and are supervised by our storage vendor during the course of the upgrade. If further information is require please contact support on support@zettagrid.com or phone 1300 597 656 and quote CHG0035144
Posted on Feb 14, 14:18 AWST
System Metrics Month Week Day
Internet Transit Utilisation - Download ?
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Internet Transit Utilisation - Upload ?
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Broadband Backhaul Utilisation - Download ?
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Broadband Backhaul Utilisation - Upload ?
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Peering Transit Utilisation - Download ?
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Past Incidents
Feb 20, 2019
Storage Maintenance Perth Zone
Completed - The scheduled maintenance has been completed.
Feb 20, 00:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 AWST
Update - Zettagrid engineers have been required to reschedule the following maintenance works to Monday the 25/2/2019 the previous notice is still accurate and the works will proceed on the rescheduled date
Feb 19, 17:22 AWST
Scheduled - Zettagrid engineers will be performing updates to production storage in order to maintain the reliability and performance of VM storage.
No impact to production workloads is expected during the course of the maintenance and all works are subject to comprehensive pre-checks and are supervised by our storage vendor during the course of the upgrade. If further information is require please contact support on support@zettagrid.com or phone 1300 597 656 and quote CHG0035143
Feb 14, 14:12 AWST
Feb 19, 2019
CHG0035145 - vShield/Basic NSX Edge Gateway Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 AWST
Scheduled - Engineers will be performing network maintenance of vShield/Basic NSX Edge Gateway in Perth, Sydney and Melbourne Zone. As a result some of the Edge Gateways would have a brief internet interruption which should be no more than 5 mins.

During the maintenance window all client VMs will operate as normal. Please contact Zettagrid Support on 1300597656 if you need any assistance.
Feb 14, 13:54 AWST
Feb 18, 2019
Storage Maintenance Sydney Zone
Completed - The scheduled maintenance has been completed.
Feb 18, 21:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 15:01 AWST
Scheduled - Zettagrid engineers will be performing updates to production storage in order to maintain the reliability and performance of VM storage.
No impact to production workloads is expected during the course of the maintenance and all works are subject to comprehensive pre-checks and are supervised by our storage vendor during the course of the upgrade. If further information is require please contact support on support@zettagrid.com or phone 1300 597 656 and quote CHG0035127
Feb 14, 14:10 AWST
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
Jakarta Zone - Management Access Unavailable for Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 13:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:00 AWST
Scheduled - Zettagrid engineers are performing essential upgrades to VMWare infrastructure to ensure the ongoing reliability, performance and security of the environment. The upgrade process is anticipated to take 4 hours in the window below and no customer action is required.

During the upgrade process, workloads (vDC and VPS) will continue to operate without interruption, however management operations will be unavailable. In addition, the following services will be under maintenance:

MyAccount and vCloud: Provisioning and Management of VMs will be unavailable.
Image Archive Backups: Backups will be paused for the duration of the upgrade.
Cloud Connect: Backups will continue to operate as normal.
Cloud Connect Replication: Replication will be paused for the duration of the upgrade.
SecondSite and SecondSite Interzone: Replication will continue to operate, however failover operations through Zerto or MyAccount will be unavailable.

Please get in touch with Zettagrid support should you require assistance during this time.
Feb 5, 08:47 AWST
Feb 13, 2019
Simtex East Coast Upgrades - CHG0035119
Completed - The scheduled maintenance has been completed.
Feb 13, 23:30 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:30 AWST
Scheduled - Simtex engineers will be performing changeover upgrades to new production SIP servers primarily in the East Coast, including the platform serving TCP based SIP connections.
1 or 2 short 2-minute outages can be expected during the change window.

Handsets and end-user devices will automatically re-register on the new platform,

If further information is require please contact support on support@simtex.com.au or phone 1300 888 519 and quote CHG0035119
Feb 11, 14:57 AWST
Feb 12, 2019
Perth Zone - Management Access Unavailable for Scheduled Maintenance (CHG0035076)
Completed - The scheduled maintenance has been completed.
Feb 12, 21:00 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:00 AWST
Scheduled - Zettagrid engineers are performing essential upgrades to VMWare infrastructure to ensure the ongoing reliability, performance and security of the environment. The upgrade process is anticipated to take 4-5 hours in the window below and no customer action is required.

During the upgrade process, workloads (vDC and VPS) will continue to operate without interruption, however management operations will be unavailable. In addition, the following services will be under maintenance:

MyAccount and vCloud: Provisioning and Management of VMs will be unavailable.
Image Archive Backups: Backups will be paused for the duration of the upgrade.
Cloud Connect: Backups will continue to operate as normal.
Cloud Connect Replication: Replication will be paused for the duration of the upgrade.
SecondSite and SecondSite Interzone: Replication will continue to operate, however failover operations through Zerto or MyAccount will be unavailable.
Jan 30, 15:02 AWST
MyAccount Unavailable for Maintenance - Zettagrid, ZettaNet, Simtex & Conexim (CHG0035123)
Completed - Maintenance has been completed.
Feb 12, 14:42 AWST
Update - AUS maintenance is complete, IDN maintenance is in progress
Feb 12, 14:29 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:00 AWST
Scheduled - MyAccount Authentication services will be unavailable for no more than 30 minutes at some stage during the scheduled maintenance window.

This maintenance affects authentication (Login) to MyAccount for Zettagrid (AUS and IDN), ZettaNet, Simtex & Conexim customers.
Key functionality affected includes:
- Zettagrid - modifications to existing services.
- Zettagrid - request provisioning of new services.
- ZettaNet - provisioning of new services.
- ZettaNet - broadband new authentication.
- All customers - access to accounts details and billing information.

All VMs will remain fully operational.
All existing authenticated broadband services will remain fully operational.

All MyAccount functionality will be restored to normal operational status at the end of the maintenance window.

If you have any questions about this maintenance contact the Operations Centre:
AUS: support@zettagrid.com or 1300 597 656.
IDN: support@zettagrid.id or +62-811-28-38-78
Feb 12, 13:45 AWST
Feb 11, 2019
Storage Maintenance CHG0035104
Completed - The scheduled maintenance has been completed.
Feb 11, 19:30 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 15:30 AWST
Scheduled - Zettagrid engineers will be performing additional upgrades to production storage in order to maintain the reliability and performance of VM storage. No impact to production workloads is expected during the course of the maintenance and all works are subject to comprehensive pre-checks and are supervised by our storage vendor during the course of the upgrade. If further information is require please contact support on support@zettagrid.com or phone 1300 597 656 and quote CHG0035104
Feb 6, 16:14 AWST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019
Sydney Zone - Management Access Unavailable for Scheduled Maintenance (CHG0035079)
Completed - The scheduled maintenance has been completed.
Feb 7, 19:31 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 14:30 AWST
Scheduled - Zettagrid engineers are performing essential upgrades to VMWare infrastructure to ensure the ongoing reliability, performance and security of the environment. The upgrade process is anticipated to take 4-5 hours in the window below and no customer action is required.

During the upgrade process, workloads (vDC and VPS) will continue to operate without interruption, however management operations will be unavailable. In addition, the following services will be under maintenance:

MyAccount and vCloud: Provisioning and Management of VMs will be unavailable.
Image Archive Backups: Backups will be paused for the duration of the upgrade.
Cloud Connect: Backups will continue to operate as normal.
Cloud Connect Replication: Replication will be paused for the duration of the upgrade.
SecondSite and SecondSite Interzone: Replication will continue to operate, however failover operations through Zerto or MyAccount will be unavailable.
Jan 30, 15:00 AWST
Feb 6, 2019
Second Site - Victoria Zone Patches
Completed - The scheduled maintenance has been completed.
Feb 6, 13:01 AWST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 10:00 AWST
Scheduled - Zettagrid Engineers will be upgrading ZVR to complete the upgrade cycle and address all know issues. There will be multiple short pauses in replication while the works are conducted. Please feel free to contact Zettagrid Support on 1300597656 if you have any questions.
Feb 6, 09:12 AWST
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