Notice #132437
Underway

Melbourne Zone - Management Maintenance

Began:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Zettagrid Engineers as part of our ongoing upgrade process will be upgrading management infrastructure in the Melbourne zone. During the change window all VM's will remain operational however the following services will have reduced availability

vCloud Access will be disabled Veeam Backup and Cloud Connect services will be paused Secondsite will be paused

For any question feel free to contact support@zettagrid.com

Notice #130056
Recovering

WA - Vocus Ethernet/Fibre service interruption

Began:

All services have been restored to normal operating status and remain stable.

Engineers are also monitoring closely.

If you are still experiencing connectivity issues, please contact support on 1300 139 550 or via email on support@zetta.net.au

Please be advised that the majority of services appear normalised at this time however a core device in WA is offline with Vocus technicians in the process of restoring.

Please reboot on-site equipment if you are still experiencing issues

Please be advised that impact is being seen on some services nationally as a result of this incident. Vocus engineering continue to work on a permanent resolution. Next update will be available within 1 hour

Small number of Vocus Ethernet/Fibre services terminating in WA are being affected by loss of connectivity. Investigations are still ongoing with upstream provider.

Currently no ETA on restoration.

  • Global
    • InterCapital Transit and MPLS
    • DNS
    • MyAccount Portal (account.zettagrid.com)
    • MyAccount Portal (account.zettagrid.id)
    • Conexim Atlassian Hosting
  • AUS - Adelaide

    Includes all South Australian Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • AUS - Brisbane

    Includes Queensland Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • NBN & DSL
    • Simtex VoIP and Fax
    • 4G Wireless Broadband
    • Internet Transit
  • AUS - Melbourne

    Includes Victorian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup
    • ImageArchive & VDC Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • 4G Wireless Broadband
    • Internet Transit
  • AUS - Perth

    Includes West Australian Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • Ethernet (Business Fibre)
    • Simtex VoIP and Fax
    • NBN & DSL
    • Hosted Websites
    • Hosted Email
    • 4G Wireless Broadband
    • Internet Transit
    • Colocation
  • AUS - Sydney

    Includes New South Wales Statewide Services

    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup
    • Disaster Recovery Replication (VMware, Veeam, Zerto)
    • MyCloud (VMware Cloud Director)
    • VAST Object Storage
    • Simtex VoIP and Fax
    • Ethernet (Business Fibre)
    • NBN & DSL
    • 4G Wireless Broadband
    • Internet Transit
    • Colocation
  • IDN - Cibitung
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • ImageArchive & VDC Backup
    • Veeam Backup and Replication
    • Disaster Recovery Replication (VMware, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • IDN - Jakarta
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup and Replication
    • ImageArchive & VDC Backup
    • Disaster Recovery Replication (VMware, Zerto)
    • MyCloud (VMware Cloud Director)
    • Internet Transit
  • SGP - Singapore
    • Virtual Data Centre (VDC)
    • Virtual Server (VPS)
    • Veeam Backup & Replication
    • VDC Backup
    • SecondSite
    • MyCloud (Cloud Director)
    • Internet Transit
Upcoming Maintenance

[Scheduled] Perth Zone - Management Maintenance

  • Virtual Data Centre (VDC)
  • ImageArchive & VDC Backup
  • Veeam Backup
  • Disaster Recovery Replication (VMware, Veeam, Zerto)
  • MyCloud (VMware Cloud Director)

Zettagrid Engineers will be performing updates to management infrastructure in the Perth zone. During the change window all VM's will remain operational however the following services will have reduced availability

  • Veeam Backup and Cloud Connect services may be paused during the maintenance window.
  • vCloud Director Management Portal will be not available.
  • SecondSite VPGs will remain operational but test/real failover is not available.

For any question feel free to contact support@zettagrid.com

[Scheduled] Cibitung Zone - Management Maintenance

  • Virtual Data Centre (VDC)
  • Virtual Server (VPS)
  • ImageArchive & VDC Backup
  • Veeam Backup and Replication
  • Disaster Recovery Replication (VMware, Zerto)
  • MyCloud (VMware Cloud Director)

Zettagrid Engineers as part of our ongoing upgrade process will be upgrading management infrastructure in the Cibitung zone. During the change window, all VM's will remain operational however the following services will have reduced availability

vCloud Access will be disabled Veeam Backup and Cloud Connect services will be paused Secondsite will be paused

For questions or queries please contact Zettagrid Indonesia Support Team and quote CHG-901.


Previous Incidents

[Complete] Melbourne Core Router Maintenance CHG-884

Began: Ended: Duration:
  • Ethernet (Business Fibre)
  • Virtual Server (VPS)
  • Virtual Data Centre (VDC)
  • Disaster Recovery Replication (VMware, Veeam, Zerto)

Network engineers are performing network maintenance impacting core devices in Melbourne.

During the scheduled maintenance window some customers may experience multiple outages of no more than 2-5 minutes each.

Network traffic for virtual machines, backup and replication services will be interrupted multiple times for no more than 30 seconds each event. All virtual machines and services will remain fully operational and automatically restore to normal operations upon completion of the works.

The services in the Melbourne zone which may be affected include: - Internet and InterCapital Transit - Ethernet Services - MPLS Services - VPS and Virtual Data Centres - Secondsite Replication.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore. If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zettagrid.com or call 1300 597 656 quoting change number CHG-884

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Jakarta Zone - Management Maintenance

Began: Ended: Duration:
  • ImageArchive & VDC Backup
  • Virtual Data Centre (VDC)
  • Virtual Server (VPS)
  • Veeam Backup and Replication
  • Disaster Recovery Replication (VMware, Zerto)
  • MyCloud (VMware Cloud Director)

Zettagrid Engineers as part of our ongoing upgrade process will be upgrading management infrastructure in the Jakarta zone. During the change window, all VM's will remain operational however the following services will have reduced availability

vCloud Access will be disabled Veeam Backup and Cloud Connect services will be paused Secondsite will be paused

For questions or queries please contact Zettagrid Indonesia Support Team and quote CHG-901.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] WA - Telstra Fibre/ Ethernet Service(s) Maintenance (CHG-913)

Began: Ended: Duration:
  • Ethernet (Business Fibre)

Due to an emergency maintenance being performed by our upstream provider, service(s) may experience a 5 minutes break during the change window.

If the service(s) fail to restore after this interruption, please report the fault to our Operations Centre on 1300 139 550 or email to support@zetta.net.au

NOTE: This only affects "Telstra" Fibre/ Ethernet service(s) in WA

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Adelaide Zone - Zettagrid Platform Maintenance

Began: Ended: Duration:
  • Internet Transit
  • ImageArchive & VDC Backup
  • AUS - Adelaide
  • Virtual Server (VPS)
  • MyCloud (VMware Cloud Director)
  • Virtual Data Centre (VDC)
  • Disaster Recovery Replication (VMware, Veeam, Zerto)
  • Veeam Backup

Zettagrid Engineers will be peforming updates to management infrastructure in the Adelaide zone. During the change window all VM's will remain operational however the following services will have reduced availability

Veeam Backup and Cloud Connect services may be paused during the maintenance window.

For any question feel free to contact support@zettagrid.com

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Adelaide Zone - Management Maintenance

Began: Ended: Duration:
  • Veeam Backup
  • Virtual Data Centre (VDC)
  • Virtual Server (VPS)
  • ImageArchive & VDC Backup
  • Disaster Recovery Replication (VMware, Veeam, Zerto)
  • MyCloud (VMware Cloud Director)

Zettagrid Engineers as part of our ongoing upgrade process will be upgrading management infrastructure in the Adelaide zone. During the change window all VM's will remain operational however the following services will have reduced availability

vCloud Access will be disabled Veeam Backup and Cloud Connect services will be paused Secondsite will be paused

For any question feel free to contact support@zettagrid.com

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.