Resolved

We've now resolved the incident. Thanks for your patience.

Identified

We've confirmed there is a problem, we're working to resolve it.

Investigating

Some users are reporting "Internal Server Error" when accessing https://account.zettagrid.com. This error will prevent logging onto MyAccount, quoting, purchasing and resizing of services. VMs and other services remain unaffected. The development team is investigating.

Began at:

Affected components
  • Global
    • MyAccount Portal (account.zettagrid.id)
    • MyAccount Portal (account.zettagrid.com)