Resolved
After 7 hours and 37 minutes

Services are now restored. Thank you for your patience.

Recovering
After 4 hours and 52 minutes

Repairs to a hardware failure in the upstream providers carrier network have been applied. Services are being restored. Further monitoring of the network will continue.

Identified
After 4 hours and 17 minutes

An unplanned outage with our upstream provider is impacting Mobile Broadband services due to a hardware failure in the carrier network. Engineers are working to resolve the issue. Further updates to be provided when available.

Identified
After 27 minutes

An unplanned outage with our upstream provider is impacting Mobile Broadband services due to a suspected hardware failure in the carrier network. Engineers are investigating further steps to take to resolve the issue. Further updates to be provided when available.

Investigating

Mobile Broadband Service Interruption Our upstream provider has experienced a fault that is affecting multiple broadband services Some customers may be experiencing difficulties connecting using MBB services A further update will be posted as soon as more information is available.

Began at:

Affected components
  • AUS - New South Wales
    • Mobile Broadband
  • AUS - Queensland
    • Mobile Broadband
  • AUS - Victoria
    • Mobile Broadband
  • AUS - Western Australia
    • Mobile Broadband