Voice - Carrier Interconnect & Audio Transport Issues

Our networking team has now resolved the issue — we apologise for any inconvenience caused.

Customers with 02, 03, or 07 numbers who were connecting to our WA-based infrastructure were most affected. If you are not located in Western Australia, and have a SIP Trunk product with us (not Cloud PBX), we recommend updating your SIP registration to point to our east-coast infrastructure to improve resilience.

For updated setup guides and server details, please visit our support knowledge base at: PBX Setup Guides If you need further assistance or are still experiencing issues, please contact support.

We're looking into continuing audio issues affecting inbound calls for east-coast Australia.

This morning, some voice calls experienced intermittent audio issues, including one-way or no audio, for approximately 5 minutes. The issue was caused by a brief disruption in connectivity between our voice platform and an upstream carrier.

The issue has been resolved. The network team are implementing configuration changes to harden link resilience and prevent recurrence.

Action required: Most systems will have reconnected automatically. However, some older PBX systems may need to be manually restarted or have their SIP trunks re-registered. If you are still experiencing call issues, we recommend restarting your PBX or re-registering your SIP trunk. If problems persist after that, please contact support.