Service Management (ITSM) Migration

Tuesday, 15 December 30 minutes

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


As part of our ongoing commitment and focus on customer experience, we will be moving to a new Service Management (ITSM) tool. The new ITSM tool will provide a better customer interaction and allow our customers to create their own portal access to raise new cases, track existing and view closed cases. You can still email or call us as normal.

Your existing open cases will be assigned a new ticket number, however, your case will not be lost or delayed due to these changes. We will be consolidating individual communications with our interactions and responses coming from Zettagrid.

This change will not have any impact on normal operations and response times, however, if you do experience delays or have any concerns please contact our Operations Centre team.

Began at: