Perth Ethernet access services Intermittent loss of service.

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 week, 12 hours, and 9 minutes

Telstra have confirmed the issue is now resolved.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 days, 13 hours, and 20 minutes

Telstra have identified the issue and are now working with their hardware vendor to resolve the issue.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 days, 23 hours, and 52 minutes

Upstream provider escalations teams are continuing to investigate the cause of the service drops. Further updates will be provided when received.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 19 hours and 26 minutes

Upstream carrier has accepted the fault reports and their technicians are investigating.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

An upstream issue has been identified for Ethernet services delivered over Telstra infrastructure. This issue causes a 5min outage every 24-48 hours. Zettanet engineers have escalated the issue to Telstra and are continuing to monitoring and assist Telstra as needed to resolve the issue, as quickly as possible

Began at: