WA - Telstra Ethernet/Fibre Services - Intermittent Issues

Resolved
Resolved
After 18 hours and 30 minutes

Telstra have replaced the faulty hardware which was causing intermittent loss of connectivity

All services have been restored to normal operating status and remain stable

Engineers are also monitoring closely

If you are still experiencing connectivity issues, please contact support on 1300 139 550 or via email on support@zetta.net.au

Recovering
After 9 hours and 33 minutes

All services have been restored to normal operating status and remain stable. Engineers are monitoring closely and working with upstream provider to determine the root cause.

Identified
After 6 hours and 55 minutes

Telstra have confirmed they now have an engineer onroute to the datacenter to investigate the fault further.

Identified
After 3 hours and 13 minutes

Issue has returned we are continuing to work with upstream provider to help identify and resolve the issue.

Recovering
After 2 hours and 2 minutes

All services have been restored to normal operating status and remain stable. Engineers are monitoring closely and working with upstream provider to determine the root cause.

Identified
After 1 hour and 10 minutes

Investigations are still ongoing as we work with our upstream provider to resolve and reconnect these services

Identified
After 31 minutes

We are working with our upstream carrier to investigate the issue

Investigating

Zettanet engineers have been alerted that small number of Telstra Ethernet/Fibre services are having intermittent issues. Engineers are currently investigating the issue and will provide an update shortly

Began at:

Affected components
  • AUS - Perth
    • Ethernet (Business Fibre)