After 1 month, 1 day, 7 hours, and 51 minutes

We've now resolved the incident. Thanks for your patience.

After 4 hours and 3 minutes

Telstra have completed their restoration works on the fault and we are seeing services back online. If your service has not fully restored please power cycle your router in the first instance and if still having issues contact our Operations Centre on 1300 139 550 or via email on

After 2 hours and 11 minutes

Fault restoration is taking longer than originally informed, Telstra technicians are on site actively working though the issues to resolve as soon as they can.

After 18 minutes

Telstra have identified the issue and giving an ETA of 7am AWST


Sydney - Metro Ethernet Service Interruption Our upstream provider (Telstra) has experienced a fault, this is affected multiple Ethernet services in Sydney. Some customers may be experiencing a difficulties connecting to the internet to with Ethernet services A further update will be posted as soon as more information is available.

Began at:

Affected components
  • AUS - New South Wales
    • Ethernet