Jarkarta/Citibung Zone - Veeam IA/vDC Backup Cloud Connect and Replication Emergency Works

After 2 hours and 27 minutes

We've now resolved the incident. Thanks for your patience.

After 1 hour and 22 minutes

We've fixed the core issue, and are waiting for things to recover. All backup jobs and Cloud conncect tenants have been re-enabled and jobs should be returning to normal operations.


Engineers are performing emergency maintenance on Jakarta and Citibung Veeam Backup and Replication services. This currently affects:

  • Image Archive
  • vDC Backup
  • Cloud Connect Backup
  • Cloud Connect Replication

All the backup/replication jobs and tenants will be stopped/disabled during the maintenance window.

Began at:

Affected components
  • IDN - Cibitung
    • Veeam Services
  • IDN - Jakarta
    • Veeam Services