MyAccount Emergency Maintenance

We've now resolved the incident. Thanks for your patience.

We've confirmed there is a problem, we're working to resolve it.

Zettagrid MyAccount portal in Australia will be unavailable during the emergency maintenance window. Expected outage is less than 10 minutes.

Zettagrid MyAccount in Australia will be affected. As a result customers will:

• Experience delays in the provisioning of new services
• Be unable to modify resource allocations for existing virtual machines

For urgent resource requests contact the Operations Centre

• Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
• Indonesia +62-811-28-38-78

The following services are unaffected and will remain fully operational

• Simtex MyAccount and Zettagrid MyAccount in Indonesia
• All Virtual Machines
• Cloud Director management access for VDCs. See https://www.zettagrid.com/support/access-cloud-director for direct access info.
• Network and Broadband connectivity
• VOIP services