MyAccount Maintenance - CHG-5336
MyAccount portal will be unavailable during the scheduled maintenance window. Zettagrid, and Simtex MyAccount in Australia and Zettagrid MyAccount in Indonesia will be affected. As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines
Outage Window Times:
- Indonesia Customers: Tue, 9th December 2025, 19:00 - 20:00 +08:00
- Australia Customers: Tue, 9th December 2025, 20:00 - 21:00 +08:00
For urgent resource requests contact the Operations Centre
- Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
- Indonesia +62-811-28-38-78
The following services are unaffected and will remain fully operational
- All Virtual Machines
- Cloud Director management access for VDCs. See https://www.zettagrid.com/support/access-cloud-director for direct access info.
- Network and Broadband connectivity
- VOIP services
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General
- MyAccount Portal (account.zettagrid.id)
- MyAccount Portal (account.zettagrid.com)
- Simtex Portal (account.mycloudvoip.com.au)
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