Jakarta Zone

RFO Summary

A layer 2 broadcast storm originating from OpenIX peering in Jakarta triggered DDoS protection mechanisms on our primary Juniper router, causing ARP table expiration and dynamic routing protocol failures. The incident affected Zettagrid Cloud hosting services for approximately 46 minutes with intermittent connectivity issues.

During the outage, one VMware ESXi hypervisor experienced a system lock-up due to loss of management connectivity, requiring manual intervention to restore full service. This hypervisor failure affected a small number of customer Virtual Machines. Service was restored automatically when the external broadcast storm subsided.

Zettagrid engineers have now resolved the remaining issues with

• Veeam Backup (Image Archive)
• Veeam Backup(VDC Backup)
• Veeam Cloud Connect Replication

For any question or additional information please contact care@zettagrid.id

The following services will remain paused/disabled whilst further investigations are being conducted on the Zettagrid infrastructure. Further updates to be provided as more information is provided by Zettagrid engineers.

• Veeam Backup (Image Archive)
• Veeam Backup(VDC Backup)
• Veeam Cloud Connect Replication

The following services have been paused/disabled whilst further investigations are ongoing.

• Veeam Backup (Image Archive)
• Veeam Backup(VDC Backup)
• Veeam Cloud Connect Replication

Updates will be provided as soon as further information is available.

Some users may currently be experiencing issues with managing VM's (e.g. powering on and off ) in the Jakarta Zone. The team are investigating, further updates will be posted when available.