Resolved
Resolved
After 1 day, 9 hours, and 47 minutes

All services have recovered to normal operations and remained stable overnight.

Recovering
After 14 hours and 11 minutes

Upstream carrier have replaced the failed component and we are seeing services restore. If your service has not fully restored please power cycle your router in the first instance and if still having issues contact our Operations Centre on 1300 139 550 or via email on support@zetta.net.au.

Identified
After 13 hours and 25 minutes

Carrier confirms replacement components has been delivered to site and in the process of being swapped out by their field team.

Identified
After 11 hours and 21 minutes

Onsite field engineer has determined that equipment is not powering up due to low input DC power hardware fault. Engineer is sourcing replacement hardware to install and correct fault

Identified
After 10 hours and 34 minutes

Carrier engineering team is on site and continuing to investigate the service disruption.

Identified
After 7 hours and 50 minutes

Carrier investigation has isolated issue to power event and carrier engineer on way to hub site.

Identified
After 4 hours and 8 minutes

Our upstream provider has experienced a fault that is affecting multiple broadband services Some customers may be experiencing difficulties connecting using MBB services A further update will be posted as soon as more information is available.

Recovering
After 53 minutes

Upstream provider has been able to successfully resolve the service disruption. All services have been restored to operational status. If your service has not come back online please power cycle your hardware.

Investigating

Mobile Broadband Service Interruption Our upstream provider has experienced a fault that is affecting multiple broadband services Some customers may be experiencing difficulties connecting using MBB services A further update will be posted as soon as more information is available.

Began at:

Affected components
  • AUS - Brisbane
    • 4G Wireless Broadband
  • AUS - Melbourne
    • 4G Wireless Broadband
  • AUS - Perth
    • 4G Wireless Broadband
  • AUS - Sydney
    • 4G Wireless Broadband