MyAccount Urgent Maintenance (CHG-3399)
The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
MyAccount portal in Australia will be unavailable for up to 15 minutes during the scheduled maintenance window. Zettagrid, ZettaNet, and Simtex MyAccount in Australia will be affected. As a result customers will:
- Experience delays in the provisioning of new services
- Be unable to modify resource allocations for existing virtual machines
For urgent resource requests contact the Operations Centre
- Australia 1300 597 656 (Singapore: +65 3129 2212, International +61 8 6314 6580)
- Indonesia +62-811-28-38-78
The following services are unaffected and will remain fully operational
- Zettagrid MyAccount in Indonesia will be unaffected
- All Virtual Machines
- Cloud Director management access for VDCs. See https://www.zettagrid.com/support/access-cloud-director for direct access info.
- Network and Broadband connectivity
- VOIP services
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General
- MyAccount Portal (account.zettagrid.com)
- Simtex Portal (account.mycloudvoip.com.au)
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