WA - Vocus Ethernet/Fibre service interruption

Resolved
Resolved
After 1 month, 3 days, 6 hours, and 55 minutes

All service has been restored to normal operations.

Recovering
After 5 hours and 8 minutes

All services have been restored to normal operating status and remain stable.

Engineers are also monitoring closely.

If you are still experiencing connectivity issues, please contact support on 1300 139 550 or via email on support@zetta.net.au

Identified
After 2 hours and 34 minutes

Please be advised that the majority of services appear normalised at this time however a core device in WA is offline with Vocus technicians in the process of restoring.

Please reboot on-site equipment if you are still experiencing issues

Investigating
After 1 hour and 37 minutes

Please be advised that impact is being seen on some services nationally as a result of this incident. Vocus engineering continue to work on a permanent resolution. Next update will be available within 1 hour

Investigating

Small number of Vocus Ethernet/Fibre services terminating in WA are being affected by loss of connectivity. Investigations are still ongoing with upstream provider.

Currently no ETA on restoration.

Began at:

Affected components
  • AUS - Perth
    • Ethernet (Business Fibre)