Simtex Voice - Outbound Call Issue - Resolved

Resolved
Recovering

We experienced an issue this morning that impacted authentication for outbound calls via Simtex Voice. During this period, some outbound calls were unable to be processed successfully.

The issue was identified and resolved, and outbound calling functionality has since been fully restored. We continue to monitor the service to ensure stability and prevent recurrence.

We apologise for any inconvenience caused and appreciate your patience.

Began at:

Affected components
  • Australia - Adelaide
    • Simtex Voice and Fax
  • Australia - Brisbane
    • Simtex Voice and Fax
  • Australia - Melbourne
    • Simtex VoIP and Fax
  • Australia - Perth
    • Simtex VoIP and Fax
  • Australia - Sydney
    • Simtex VoIP and Fax