Interconnect Switching Failure in Sydney

We've now resolved the incident. Thanks for your patience. Full RFO follows.

On 10-05-2025, at approximately 11:48 AWST, a network outage was observed affecting connectivity to some Ethernet/Fibre, Mobile Broadband, and a small number of NBN services in Sydney. After investigation, the root cause was identified as a hardware failure in one of the edge switching stacks.

The majority of services failed over correctly, while a small number had to be manually patched into alternate linecards.

The hardware vendor was contacted immediately, and an RMA request was initiated. A replacement unit has been arranged and will be installed upon arrival.

We've fixed the core issue, and are waiting for things to recover. Please reboot your equipment if your service is not back online yet.

Technicians have been alerted to issues with our interconnection into some upstream providers in Equinix SY4. This issue will result in an outage to selected services including mobile broadband nationally and some NSW base Ethernet services. Technicians are investigating,