Melbourne Core Router Maintenance CHG-5135

Engineers are performing network maintenance impacting core devices in Melbourne. During the scheduled maintenance window ethernet/fibre customers may experience multiple outages of no more than 2-5 minutes each. Network traffic for virtual machines, backup and replication services will be interrupted multiple times for no more than 30 seconds each event. The network interruptions occur as the network traffic switches between primary and secondary paths, both internally (between virtual machines) and externally (to the internet) All virtual machines and services will remain fully operational and automatically restore to normal operations upon completion of the works.

The services in the Melbourne zone which may be affected include:

• Ethernet Services
• MPLS Services
• Customer Colo
• VPS and Virtual Data Centres
• Veeam Backup
• Veeam Replication
• Secondsite Replication.

Some customers may need to clear arp tables for the gateway IP, or reboot onsite CPE if services do not restore. If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to support@zettagrid.com or call 1300 597 656 quoting change number