Service Disruption impacting NBN and Ethernet Services in WA

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 35 minutes
  • This outage was a result of an approved BAU change to add a new AGG port for a new service provider.
  • The addition of this new VLAN caused MC-LAG Interface connecting some Metro Ethernet and NBN services to our Perth network to go down and not forward packets to our redundant equipment.
  • Once identified manual intervention was required to restore services.
  • A case has been raised with the network hardware vendor and engineers are investigating alternative uplink architecture to workaround the vendor constraints.
Resolved
After 25 minutes

We've now resolved the incident. Thanks for your patience.

Recovering
After 16 minutes

All services should now be restored. If you're continuing to experience any issues please power cycle your modem.

Investigating

We are currently experiencing a service disruption impacting NBN and Ethernet services in Western Australia. We're investigating the cause and will provide updates as soon as available.

Began at:

Affected components
  • AUS - Perth
    • Ethernet (Business Fibre)
    • NBN & DSL