Service Disruption impacting NBN and Ethernet Services in WA

  • This outage was a result of an approved BAU change to add a new AGG port for a new service provider.
  • The addition of this new VLAN caused MC-LAG Interface connecting some Metro Ethernet and NBN services to our Perth network to go down and not forward packets to our redundant equipment.
  • Once identified manual intervention was required to restore services.
  • A case has been raised with the network hardware vendor and engineers are investigating alternative uplink architecture to workaround the vendor constraints.

We've now resolved the incident. Thanks for your patience.


All services should now be restored. If you're continuing to experience any issues please power cycle your modem.


We are currently experiencing a service disruption impacting NBN and Ethernet services in Western Australia. We're investigating the cause and will provide updates as soon as available.

Began at:

Affected components
  • Australia - Perth (Primary)
    • Ethernet
    • NBN