Perth Zone - VDC Backup Jobs Failing

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Zettagrid engineers have fixed the identified issue, and will continue to monitor the status of VDC Backup jobs and schedules.

Identified

Zettagrid Engineers are have found a component in the Veeam Backup infrastructure as a cause of the failing jobs. A case has been raised with Veeam to investigate further. Jobs have been enabled after further checks and will resume operations. Customers are advised to manually run backup jobs(retry) if they were affected by a failed job run, otherwise backups will resume during the next backup schedule.

Zettagrid Engineers will continue to monitor the status of VDC Backup jobs and schedules.

Investigating

Zettagrid Engineers are investigating an issue affecting VDC Backup services. Some customer backup jobs may be currently reporting as failing. Further updates to be provided.

Began at:

Affected components
  • Australia - Perth
    • Veeam Services