Resolved
Resolved
After 4 hours and 4 minutes

We've now resolved the incident. Thanks for your patience. We identified a core router pair where one of the pair failed and services were not resumed on the other. A data centre visit was required to resolve this issue. A case has been raised with the manufacturer for the router replacement. Further analysis on the technical reasons for the outage and future mitigation will be made available on this page by no later than COB 19 Nov 2020.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 28 minutes

We're continuing to work on the full restoration of the outstanding services. Further updates will be provided as they become available.

Recovering
After 1 hour and 24 minutes

Majority of services are now starting to restore to normal operations. If your data service is still not operational please restart your equipment. We're still working on some NBN services that are continuing to experience slower than expected speeds.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 45 minutes

We're all hands on deck and continuing to work on a resolution.

Identified
After 19 minutes

We've confirmed there is a problem, we're working to resolve it.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 13 minutes

This issue is still ongoing and will be affecting Perth Zettagrid VMs as well as interconnectivity.

Investigating

Technicians have identified an internet transit issue in Perth. We are investigating.

Began at:

Affected components
  • AUS - Perth
    • Ethernet (Business Fibre)
    • NBN & DSL