Simtex - VoIP Inbound & Outbound Calls

Resolved
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 hours and 14 minutes

Restored services have remained stable and fully operational.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 26 minutes

We have been notified that the upstream fault has been resolved, inbound calls are flowing correctly. Thanks for your patience.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 10 minutes

Intermittent inbound call failures are still being experienced due to major upstream carrier outage. We have not been given an estimated time of restoration. Further updates will be provided as information is passed to us.

Please note this is not related to works undertaken by Simtex engineers over the weekend.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 18 minutes

Most outbound calls have been re-routed and should be completing successfully. Signalling and audio issues persist for inbound calls at this stage, next update 11:30 AWST.

Please note this is not related to works undertaken by Simtex engineers over the weekend.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 18 minutes

We have identified that the issues with inbound and outbound calls are being caused by outages within our upstream carriers networks and working with them to resolve the issue

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 32 seconds

We are continuing to investigate this issue.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

Some customers are reporting issues with Inbound audio on Simtex VoIP calls. This is currently been investigated further updates will be provided as they become available.

Began at: