Resolved

The Issue has been resolved, if you are still having connectivity issues please reboot your device and then contact our operations centre if this hasn't restored your connection.

Identified

We have continued to see a majority MBB services recover, however not all services have and still may take some time. No final confirmation of resolution either as yet from Optus.

Investigating

We continuing to see a number of MBB services reconnect, but have no confirmation of a resolution to the issue so they may again go offline.

Investigating

We are seeings some MBB services reconnect, but have no confirmation of a resolution to the issue so they may again go offline.

Investigating

Restoration ETA is still unknown, upstream issues is due to the Optus National network failure.

Investigating

Upstream and carrier engineers are reporting they've identified the suspected root cause of the disruption. On-site technical staff are currently working on a resolution. Further updates will be provided when available.

Investigating

Investigations within the upstream and carrier network are ongoing. Issue looks to be carrier related and has been escalated. A further update will be posted as soon as more information is available.

Investigating

MBB Service Interruption Our upstream provider has experienced a fault, this is affecting multiple mobile broadband services Some customers may be experiencing a difficulties connecting to the internet to MBB services A further update will be posted as soon as more information is available.

Began at:

Affected components
  • Australia - Adelaide
    • Mobile Broadband
  • Australia - Brisbane
    • Mobile Broadband
  • Australia - Melbourne
    • Mobile Broadband
  • Australia - Perth
    • Mobile Broadband
  • Australia - Sydney
    • Mobile Broadband