WA - Telstra Fibre/Enterprise Ethernet Service(s) Interruption

Resolved
Resolved

Upstream provider have resolved a Fibre fault with all services now restored.

If your service does not restore to normal operations, please proceed as follows: Step 1) Clear arp on your Router or Power cycle your Router

If this action still does not restore your service then: Step 2) Contact the Operations Centre on 1300 597 656 or email to support@zettagrid.com

Updated

Field Engineer from upstream provider has identified a fibre break. Fibre team has been engaged to attend this fault.

No ETR available at this stage.

Further updates will be published as they become available.

Updated

Upstream provider's Field Engineer is attending site for further investigation

Further updates will be published as they become available.

Identified

Few services have returned to normal operations.

Engineers have identified fault with upstream provider and are continuing to work with them to restore services. No ETR available at this stage.

Further updates will be published as they become available.

Investigating

A network service disruption affecting some Telstra Fibre/Enterprise Ethernet services around the area of Perth WA has been reported.

Engineers are investigating with upstream provider

Began at:

Affected components
  • Australia - Perth
    • Ethernet