Perth - Network Interruption - VDC-PER03(DC3)

Resolved
Resolved

The upstream provider completed the restoration on the 27/2 and this status will now be closed

Recovering

We are starting to see recoveries, with majority of services back online. If you are still seeing issues restart your CPE in the first instance, if that doesn't restore service then call our team on 1300 597 656

Identified

Upstream provider has advised of additional delays with restoration. Splicing works are continuing with services progressively restoring. Delay is due to bad joint conditions in the fibre pits.

ETR has been revised from 5PM AWST to 7PM AWST.

Identified

Upstream provider has engaged additional fibre contractors to attend site and conduct repairs of the damaged fibre.

Current ETA for restoration has been revised to 5pm AWST.

Identified

Upstream Provider is still working on the fibre outage. Current ETA for restoration has been revised to 12pm AWST.

Further updates will be provided as they become available.

Identified

Engineers have identified issue is due to upstream fibre outage. Current ETR is 6am AWST

Investigating

Engineers have identified a network issue at Data Centre VDC-PER03(DC3) and are currently investigating.

Began at:

Affected components
  • Australia - Perth
    • Data Centre
    • Internet Transit